Job Description

CENTURY GOLF PARTNERS MANAGEMENT

Director of Events & Catering

Position Description

POSITION SUMMARY

The Director of Events & Catering is a full-time, exempt employee of The PGA WEST Club, reporting directly to the General Manager. The Director of Events & Catering primary responsibility will be to act as the Curator and Strategic Driver of Events, Weddings and Catering business, fostering positive member relations and elevating The PGA WEST Club experience.

Starting Base Salary $40.000 plus commission

• Responsible for the development, implementation, and management of the overall Event plan, curation, and execution strategy.
• Responsible for wedding business sales pipeline, execution of proposals, contracts and execution of wedding events aligned with revenue plan and pace reporting.
• Manage the overall event project management process; to include event creation, event resume completion, event curation, post event recap (utilizing Asana, digital project management platform).
• Develop, execute, and oversee club banquets, social, sports, golf, large-scale special and private events that celebrate club life and demonstrate and nurture a sense of belonging. This is done in close collaboration with the Food & Beverage Director, Director of Golf, Sports Club Director, Membership Director, Finance Director, Events Manager, Executive Chef, Banquet Captain; while considering feedback from members, management, and club committees.
• Be present at designated Club events to get to know members, develop relationships and proactively obtain feedback about their experience through member touchpoints.
• Be highly visible in order ensure an EPIC Club culture is integrated into all events, programming, and member satisfaction levels.
• Responsible for ensuring a vibrant and connected Member community.
• Serve as the liaison to the General Manager, Club Directors, and Club Committees to ensure EPIC Member engagement and experience strategy.
• Champions the Member Engagement Strategy.
• Responsible for driving the RESUME, Event Registration and Events P&L process.
• In collaboration with the Director of Communications and Communications Coordinator, responsible for the development & execution of the event communications plan.
• Provides leadership and daily direction to the Events Manager and Event Partners.
• Collaborate with Food & Beverage, Banquet and Culinary teams with a desire and dedication to deliver EPIC customer service and club hospitality.
• Club Special Projects, such as Partners Invitational as assigned by General Manager or Executive Director.

DIRECTOR OF EVENTS & CATERING COMPETENCIES:

The following competencies strongly contribute to the success of an individual in this position:

• Adaptability/Resiliency/Flexibility
• Teamwork & Group Participation
• Member Focus/Member Service Orientation
• Emotional Intelligence & Emotional Maturity
• Creative Thinking & Innovation
• Influencing Others/Negotiating/Facilitating
• Interpersonal Skills
• Planning & Priority Management
• Professional Confidence
• Personal Credibility/Responsibility/Accountability
• Catering Sales Management, Financial Planning

LEADERSHIP CORE COMPETENCIES:

The following core competencies strongly contribute to the success of the leader in this position:

• Conflict Management
• Developing Others/Mentorship
• Effective Communicator
• Relationship Building & Stakeholder Relations
• Team Leadership
• Vision

EDUCATION, SKILLS AND EXPERIENCE REQUIRED:

• Bachelor’s degree in hospitality management, business administration, public relations, communications or 10 years combined education and work experience required preferably in a country club, hospitality or corporate setting.
• Minimum 7-10 years’ experience in high-level events curation and catering sales direction preferred.
• Minimum 7-10 years’ in customer service, event planning, or in the hospitality industry required.
• Must be comfortable in a fast paced, ever-changing environment and have a strong desire to build systems and procedures while understanding the flexibility needed in a transition and building period.
• Outgoing and engaging personality with an evident passion for high level customer service and hospitality is required.
• Be a people-person exuding warmth, courtesy, and sincerity to be able to put Members and prospects at ease.
• Must exhibit a “can-do” attitude to productively solve problems. Develop and propose solutions to problems that occur. Anticipate the needs of others and react appropriately.
• Highly self-motivated individual who can work with minimal supervision and interact with Members and potential Members at a sophisticated level.
• Must be a proven collaborator, diplomatic, supportive, well-respected, and contributing team member; able to generate thoughts and ideas that result in improved Member satisfaction.
• Must be a relationship builder and be successful in winning the trust and confidence of Members, guests, prospective Members, realtors, and community influencers.
• Responsible for being visible and available at the Club during peak hours of operation, including weekends and Club events to capture, communicate, and actively record Club happenings.
• High energy, creative, outgoing personality.
• Strong organization and planning skills with an exceptional attention to detail.
• Experience in developing and executing new programs and events.
• Strong knowledge of the Club’s local market area.
• Must have a professional demeanor, a gracious attitude, and a demonstrated ability to establish and maintain effective working relationships with all departments, team members, current and prospective Members and business partners.
• Proficiency and experience with Microsoft Office Applications, event project management digital platforms, POS systems, catering sales pipeline reporting.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties and responsibilities of this position.

• The employee will be required to be Member facing as needed.
• The employee is regularly required to stand and/or sit for long hours.
• Will spend time working on the computer fulfilling job requirements.
• Able to respond to calls after hours, weekends, and holidays. Overtime will be required.

THE DESCRIPTION MAY NOT BE ALL-INCLUSIVE AND EMPLOYEES ARE EXPECTED TO PERFORM ALL OTHER DUTIES AS ASSIGNED AND DIRECTED BY MANAGEMENT. POSITION DESCRIPTIONS AND DUTIES MAY BE MODIFIED WHENEVER DEEMED APPROPRIATE BY MANAGEMENT.