Job Description

Key Responsibilities

1. Engineering Strategy & Asset Management

• - Develop and execute a comprehensive engineering and maintenance strategy aligned with Regent’s ultra-luxury standards

• - Lead long-term asset protection plans including CAPEX, lifecycle management, and refurbishment strategies

• - Ensure all plant, equipment, and infrastructure are maintained to optimal performance levels

• - Drive reliability-centered maintenance and preventive maintenance programs

2. Operations & Maintenance Excellence

• - Oversee day-to-day engineering operations including HVAC, electrical, plumbing, mechanical systems, and guest room maintenance

• - Ensure minimal downtime and rapid response to maintenance issues

• - Maintain impeccable standards in guest areas, back-of-house, and critical infrastructure

• - Implement robust SOPs aligned with IHG engineering standards

3. Guest Experience & Quality

• - Ensure all engineering services are delivered seamlessly without disruption to guests

• - Maintain superior room product quality (lighting, temperature, water pressure, in-room technology, etc.)

• - Support F&B, wellness, and recreational facilities to deliver flawless experiences

• - Collaborate with Housekeeping and Front Office to resolve guest issues promptly

4. Sustainability & Energy Management

• - Lead energy conservation and sustainability initiatives in line with IHG ESG goals

• - Optimize utilities (energy, water, waste) through smart systems and innovative solutions

• - Drive green building practices and support sustainability certifications

• - Monitor and report on environmental performance metrics

5. Health, Safety & Compliance

• - Ensure full compliance with local regulations, fire & life safety standards, and IHG policies

• - Oversee fire safety systems, emergency preparedness, and risk mitigation

• - Conduct regular audits, inspections, and drills

• - Maintain documentation and readiness for internal and external audits

6. Project Management & Pre-opening

• - Lead engineering aspects of renovations, refurbishments, and new installations

• - Collaborate with owners, consultants, and contractors on CAPEX projects

• - Ensure projects are delivered on time, within budget, and to luxury quality standards

• - Support pre-opening activities including testing & commissioning

7. Technology & Innovation

• - Manage Building Management Systems (BMS), energy management systems, and smart technologies

• - Drive adoption of innovative solutions to enhance efficiency and guest comfort

• - Ensure integration of smart room technologies and IoT where applicable

8. Financial Management

• - Develop and manage engineering budgets (OPEX & CAPEX)

• - Monitor costs, drive efficiencies, and ensure optimal resource utilization

• - Build business cases for major investments and upgrades

9. Team Leadership & Talent Development

• - Lead, mentor, and develop a high-performing engineering team

• - Ensure appropriate staffing levels and technical competencies

• - Foster a culture of accountability, safety, and continuous improvement

• - Drive training and succession planning

10. Stakeholder Collaboration

• - Work closely with all departments (Rooms, F&B, Wellness, Security) to support operations

• - Liaise with ownership, corporate engineering teams, and external vendors

• - Support brand audits and ensure alignment with Regent and IHG standards

Key Skills & Competencies

• - Strong technical expertise across hotel engineering systems

• - Strategic asset management and CAPEX planning

• - Leadership and team development capabilities

• - Strong problem-solving and decision-making skills

• - Financial acumen and cost management

• - Understanding of luxury service expectations and attention to detail

Qualifications & Experience

• - Bachelor’s degree in Engineering (Mechanical/Electrical or equivalent)

• - 10–15 years of experience in engineering operations, with at least 3–5 years in a senior leadership role

• - Experience in luxury or upscale hotels/resorts

• - Strong knowledge of building systems, safety standards, and compliance

Preferred Experience

• - Pre-opening or major renovation experience in luxury hotels

• - Experience with integrated resorts or large-scale properties

• - Exposure to sustainability certifications (LEED, etc.) and energy optimization systems

Key Performance Indicators (KPIs)

• - Guest satisfaction scores related to room and facility quality

• - Preventive maintenance compliance rate

• - Energy and water consumption metrics

• - Equipment downtime and response time

• - CAPEX project delivery (time, cost, quality)

• - Safety compliance and audit scores

• - Cost efficiency (maintenance cost per room, energy cost per sqm)

Regent Brand Lens (Differentiation)

• - Deliver “invisible engineering excellence”—systems work flawlessly without guest awareness

• - Maintain timeless elegance and pristine physical product at all times

• - Balance technical precision with aesthetic sensitivity

• - Enable every touchpoint of the guest journey through seamless infrastructure and reliability