Job Description

About Mangala Estate Kuantan, Vignette Collection by IHG

Nestled within a nature-rich estate of lush greenery and palm plantations, Mangala Estate Kuantan, Vignette Collection by IHG, is an idyllic 67-villa sanctuary and the first of its kind in Malaysia. Inspired by the healing of the land and water, this eco-luxury retreat is a haven for over 100 bird species, offering guests a rare connection to the environment.

As part of IHG’s Vignette Collection, the property celebrates its unique character and authentic soul while upholding the "Means for Good" hallmark through a deep commitment to sustainability. From private pool villas and farm-to-table dining to a holistic wellness experience set against tranquil lakes, the estate is crafted for those who appreciate depth, authenticity, and a refined sense of place.

What’s The Job?

As Engineering Director you’ll direct the engineering/maintenance of your resort and ensure the safety and comfort of resort guests and team members – making sure all activities are delivered safely and with compliance. Motivating and training your team with the skills to keep resorts always looking their best.

Your Day to Day

Financial Returns:

• This is the top Maintenance/Engineering job in a luxury resort. Supervises a staff of maintenance/engineering tradespersons and contractors. May oversee subordinate managers and supervisors.

People:

• Direct daily engineering needs, plan and assign work ensuring you always have the right team in place
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Communicate with all resort department heads to stay informed of maintenance needs and ensure timely responses to requests

Guest Experience:

• Help guests needs to ensure their satisfaction
• Use a maintenance programme to ensure the Resort is maintained and in service for our guests

Responsible Business:

• Oversee the physical operations of the resort, including maintenance and repair and order parts and supplies in a timely and efficient manner while minimizing waste and maintaining “green” initiatives
• May be responsible for resort security to minimize risk of theft, crime and other hazards
• Ad-hoc duties – unexpected moments when we have to pull together to get a task done

What we need from you

• Possess some college or advanced vocational training and six years of experience in general building maintenance and/or construction and supervisory experience, or an equivalent combination of education and experience.
• Bachelor's degree in engineering, in either Mechanical or Electrical disciplines, and more than ten years' experience in a similar resort engineering leadership role, preferred.
• Professional certification and license if required by law.
• Specialized expertise in plumbing, electrical, mechanical, and carpentry fields. Level 3 EPA Certification, HVAC and refrigeration certificate, licensed plumber and/or journeyman status for electrician and carpenter may be required.
• Resort experience preferred.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® resorts.

Each IHG® resort brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.