Title:Director ofEMR System & Workflow Optimization

Reports To:Vice President of Enterprise Platforms & IT

SupervisesNA

Location:Melville

Salary: $110,000 - 135,000

About Always Compassionate Health

Always Compassionate Health is seeking a Director of EMR System & Workflow Optimization to own,optimize, and scale the organization’s use ofAlayaCareacross all service lines. This roleis responsible forensuring the EMR is configured to support real operational workflows, notworkaround them.

The Director will serve as the bridge between operations, clinical leadership, finance, compliance, and technology, translating business requirements into system design, automation, and measurable efficiency gains. This role is critical to reducing manual work, improving data integrity, ensuring regulatory compliance, and enabling growth without administrativebloat

Key Responsibilities

• Own and serve as the system lead forAlayaCareacross all service lines, ensuring the EMR is configured to support real operational workflows and not workarounds

• Act as the primary liaison between operations, clinical leadership, finance, compliance, HR, and technology to translate business needs into EMR design and automation

• Map current-state and future-state workflows across intake, referrals, authorizations, staffing, scheduling, nursing documentation, aide supervision, billing, payroll, and reporting

• Redesign workflows toeliminatemanual processes, duplication, bottlenecks, and inconsistent practices across offices and service lines

• Configure andmaintainforms, documentation templates, task flows, alerts, visit verification rules, and system controls withinAlayaCare

• Establish and enforce EMR governance standards, including change control, configuration discipline, and documentation standards

• Prevent ad-hoc customization that creates downstream operational, billing, or compliance risk

• Optimizemobile workflows for field staff to improve documentation timeliness, accuracy, and completion rates

• Ensure EMR data integrity and consistency to support billing, payroll, productivity tracking, and leadership reporting

• Partner with Finance and Revenue Cycle teams to align EMR workflows with authorization requirements, billing rules, and payer expectations

• Build andmaintainstandardized dashboards and reports that provide leadership with clear visibility into operations, productivity,utilization, and compliance

• Ensure EMR workflows support NY DOH regulations, LHCSA requirements, Medicaid and MLTC documentation standards, and payer audit readiness

• Lead EMR-related audit preparation, corrective action planning, and remediation efforts

• Develop and deliver role-based EMR training programs for intake teams, schedulers, nurses, aides, billing staff, and administrators

• Drive adoption and accountability by addressing improper system use, incomplete documentation, and reliance on manual workarounds

• Partner withAlayaCaresupport, implementation teams, and vendors to resolve issues, deploy enhancements, andoptimizesystem performance

• Serve as the escalation point for complex EMR issuesimpactingpatient care, operations, billing, or compliance

• Lead cross-functional working sessions to resolve workflow breakdowns and implement sustainable system solutions

• Support organizational growth by ensuring EMR scalability, standardization, and readiness for new service lines, offices, or acquisitions

• Monitor system performance, user behavior, and workflow adherence toidentifyimprovement opportunities and risk areas

• Establish success metrics and track progress against efficiency, compliance, and productivity goals tied to EMR optimization

• Provide executive leadership with clear recommendations, data-driven insights, and implementation plans related to system and workflow improvements

Education

• Bachelor’s degreerequiredin Healthcare Administration, Health Information Management, Nursing, Information Systems, Business, Operations Management, or a related field oran equivalent combination of education and relevant experience

• Advanced degree (Master’s in Healthcare Administration, Business Administration, Health Informatics, Nursing, or related field) preferred but notrequired

• Formal training ordemonstratedexpertisein EMR systems, healthcare workflows, or process improvement strongly preferred

Experience

• Minimum of 7 years of progressive experience in healthcare operations, EMR/EHR optimization, clinical systems, or workflow redesign within a regulated healthcare environment

• Hands-on experience owning, configuring, andoptimizingan enterprise EMR system, preferablyAlayaCare, across multiple departments or service lines

• Demonstrated experience redesigning end-to-end workflows spanning intake, referrals, authorizations, staffing, scheduling, clinical documentation, billing, payroll, and reporting

• Proven ability to translate operational, clinical, financial, and compliance requirements into system configuration and automation

• Experience leading cross-functional initiatives involving clinical leadership, operations, finance, compliance, HR, and technology teams

• Direct experience supporting home care, LHCSA, MLTC, Medicaid, Medicare, or similar highly regulated healthcare service models

• Experience improving documentation timeliness, accuracy, and completeness through system design rather than manual enforcement

• Demonstratedsuccessreducing manual processes, workarounds, and operational inefficiencies through EMR optimization

• Experience aligning EMR workflows with billing, authorization, and revenue cycle requirements to reduce delays and denials

• Experience supporting audit readiness, regulatory surveys, and payer audits through system controls and documentation standards

• Experience developing and delivering role-based EMR training programs and driving user adoption across diverse teams

• Experienceestablishingsystem governance, change management, and configuration control in a growing or multi-site organization

• Ability to analyze system data and reporting outputs toidentifyoperational risks, performance gaps, and improvement opportunities

• Experience partnering with EMR vendors and external technology partners to resolve issues and implement enhancements

• Demonstrated ability to manage complex priorities, competing stakeholders, and change in a fast-paced, high-growth environment

• Experience presenting recommendations, data, and implementation plans to executive leadership