Job Description

Overview

Lead EMR Strategy. Manage Vendor Relationships. Drive Operational Excellence.

The Director of EMR reports to the AVP of Office Operations and serves as the subject matter expert on all EMR-related initiatives. This role manages the EMR Solution Specialist team, ensures compliance and quality are built into system procedures, and oversees the vendor relationship to drive effective and efficient EMR support across the organization.

As a Director of EMR, You Will:

• Manage the EMR Solution Specialist team, including hiring, directing, educating, and mentoring team members
• Ensure project deadlines and department metrics are met while maintaining superior customer service
• Serve as a subject matter expert on EMR front-end and back-end functionality, configuration, workflows, and interfaces
• Build and update EMR forms, system settings, tables, and workflows
• Lead EMR vendor relationship management, acting as primary contact for escalations, communication, and monitoring of open issues
• Provide guidance on resolving complex inquiries and escalated incidents within the support team
• Assist in testing, evaluating, and implementing EMR functionality changes, enhancements, and large-scale rollouts
• Collaborate with internal IT and business leaders to align EMR systems with operational needs
• Create and maintain SOPs to support training and process consistency across teams
• Support leadership on process implementations, system upgrades, and special projects
• Ensure compliance with organizational policies and regulatory standards

About You

Qualifications – What You’ll Bring:

• Bachelor’s Degree or equivalent experience
• 3+ years of experience in hospice and/or home health
• 5+ years of Homecare Homebase experience
• Knowledge of hospice rules, regulations, and CoPs
• Experience leading complex operational initiatives
• Strong leadership, communication, and interpersonal skills
• Ability to manage confidential information and prioritize multiple deadlines

Preferred Qualifications (Not Required):

• Experience leading a results-driven team in a healthcare environment

We Offer

Benefits for All Associates (Full-Time & Per Diem):

• Competitive Pay• 401(k) with Company Match• Career Advancement Opportunities• National & Local Recognition Programs• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance• Mileage Reimbursement or Fleet Vehicle Program• Generous Paid Time Off + 7 Paid Holidays• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)• Education Support & Tuition Assistance• Free Continuing Education Units (CEUs)• Company-paid Life & Long-Term Disability Insurance• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Apply today and bring your EMR expertise to support compassionate, high-quality care.

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location

Gentiva

Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.