Job Description

Position Type: Full-Time
Shift: Days, No Weekends
Relocation Assistance: Available on a case-by-case basis
Travel: 0%
Sponsorship: Not available

The Director of Emergency Services provides strategic, clinical, and operational leadership for a large, high-volume Emergency Department within a Level I Trauma Center. This leader is responsible for departmental operations, staffing, financial performance, quality outcomes, regulatory compliance, patient experience, and service-line growth.

The Director will foster a culture of accountability, collaboration, safety, and continuous improvement while partnering closely with physicians, nursing leadership, and executive stakeholders.

Facility & Department Scope

• 926-bed acute care hospital
• Level I Trauma Center
• Approximately 350 Emergency Department visits per day
• 100 Emergency Department beds
• Approximately 200 FTEs
• 4 direct-report managers
• Union environment
• Large emergency physician group partnership

Key Responsibilities

• Provide executive oversight of Emergency Department operations.
• Ensure delivery of safe, evidence-based, patient-centered care.
• Develop, implement, and maintain departmental policies and clinical standards.
• Optimize patient throughput, staffing, productivity, and operational efficiency.
• Lead quality improvement and patient safety initiatives.
• Maintain regulatory and accreditation compliance.
• Champion patient experience and satisfaction initiatives.
• Recruit, mentor, develop, and retain nursing leaders and staff.
• Partner with physicians and executive leadership on strategic growth initiatives.
• Manage departmental budgets, labor, productivity, supplies, and capital resources.
• Monitor operational and clinical performance using measurable KPIs.
• Drive continuous improvement across quality, safety, throughput, and service outcomes.

Leadership Priorities

• Quality and patient safety
• Patient satisfaction
• Emergency Department operations
• Regulatory compliance
• Operational performance improvement
• Staff development and accountability
• Patient throughput and efficiency

Required Qualifications

• Bachelor’s degree required.
• Bachelor of Science in Nursing (BSN) required.
• Current Registered Nurse license in the applicable state.
• Minimum of 5 years of Emergency Room RN experience in an inpatient acute-care hospital setting.
• Minimum of 3 years of trauma nursing leadership experience.
• At least 3–5 years of qualifying Director-level or equivalent Emergency Department leadership experience strongly preferred.
• Leadership experience within a Level I or Level II Trauma Center.
• Experience leading a large, high-volume Emergency Department comparable in size and complexity.
• Strong hands-on knowledge of regulatory standards governing emergency services.
• Demonstrated success leading quality, safety, throughput, operational, or patient-experience improvement initiatives.
• Stable employment history.

Preferred Qualifications

• Master’s degree.
• Union environment experience.
• Experience managing large teams and multiple direct-report leaders.
• Experience managing departmental budgets, productivity, staffing, and operational performance.

Ideal Candidate Profile

The successful candidate will be an experienced Emergency Services nursing executive who has led complex operations within a Level I or Level II Trauma Center. Candidates should be able to demonstrate measurable leadership accomplishments such as:

• Improved patient throughput or reduced length of stay
• Improved quality or patient safety outcomes
• Increased patient satisfaction
• Improved staffing or productivity metrics
• Reduced operational inefficiencies
• Strengthened regulatory or accreditation readiness
• Improved employee engagement or retention
• Successful management of large-scale Emergency Department operations

Candidates should include specific KPIs, metrics, and measurable achievements on their résumé.

Benefits

The organization offers a comprehensive benefits package that may include:

• Medical, prescription, and behavioral health coverage
• Dental and vision coverage
• Telemedicine services
• Life and disability insurance
• Flexible spending accounts
• Retirement plan with employer matching
• Employee stock purchase opportunities
• Education and certification assistance
• Family-building and adoption benefits
• Paid time off and family leave
• Employee assistance and wellbeing resources
• Additional voluntary insurance and discount programs
• Relocation support where approved