Job Description

Our flagship platforms, IremboGov and IremboPay, have transformed how government services are accessed and paid for, proving our ability to simplify complex processes and enhance public engagement.

We are now bringing the same innovation to healthcare to ensure every Rwandan has access to efficient, high-quality digital health services. Building on the legacy of Babyl Rwanda, which introduced telemedicine in 2016 and delivered over 3.5 million consultations in seven years through USSD and voice calls, and was integrated with health facilities for diagnostics, prescriptions, and referrals.

Our first step is the launch of a national-scale telemedicine platform, designed to expand access and convenience, enabling services that can only be better delivered via telemedicine, such as remote consultations, chronic disease management, and preventive care follow-ups. It also sets a new paradigm for healthcare delivery by leveraging advanced technologies, including AI, to improve diagnosis, personalize care, and optimize health system efficiency.

Job Level & Seniority: Director

We are seeking a mission-driven and execution-focused leader to shape and lead our Digital Health portfolio, one of our most strategic and high-impact solution areas. This is a rare opportunity to define how Rwanda’s national-scale telemedicine platform is built, deployed, and evolved, and to set the standard for how technology can transform access to care.

As Director of Digital Health, you will be responsible for the strategy, performance, and delivery of this portfolio, from launch to sustained scale. You will own some of our most complex and high-impact accounts, working closely with government, insurers, development partners, and health providers. You will lead a cross-functional team to ensure high-quality service delivery, measurable health outcomes, and long-term sustainability.

You will define how our digital health capabilities are structured and implemented, enabling services underpinned by strong integration with health facilities and systems. Your leadership will also set the course for harnessing AI and other advanced technologies to unlock new models of care.

Key Responsibilities:

• Strategic Leadership & Delivery Own the strategy, performance, and delivery roadmap for the Digital Health portfolio, ensuring alignment with national health priorities and our company objectives. Lead cross-functional coordination to ensure clinical, operational, and technical components are integrated and delivered to a high standard. Manage budgets, resources, and timelines to ensure cost-effective delivery and sustained impact.
• Clinical Operations: Oversee the design and execution of clinical workflows for telemedicine, ensuring safety, quality, and compliance with national health guidelines. Establish and maintain clinical governance structures, including protocols for diagnosis, referrals, and follow-ups. Ensure seamless integration of services with health facilities for diagnostics, prescriptions, and continuity of care.
• Monitoring, Evaluation & Health Systems Impact: Lead the design and implementation of M&E frameworks to track service quality, user outcomes, and health system impact. Translate data and insights into actionable improvements for service delivery and product design. Work with government and partners to align measurement with health sector performance indicators and reporting requirements.
• Clients & Partnership Relations: Serve as the senior relationship owner for government, insurers, donors, and health provider partners. Negotiate agreements, secure funding, and manage high-stakes engagements that sustain and grow the portfolio. Represent the organization in national and regional health forums to shape policy and promote adoption of digital health solutions.
• Innovation & Technology Enablement: Partner with Product, Engineering, and Data teams to define solution features, prioritize roadmaps, and integrate emerging technologies such as AI. Identify and pilot new models of care that improve access, efficiency, and patient experience.
• Team Leadership: Lead and develop a multidisciplinary team spanning clinical operations, M&E, and partnerships. Set clear objectives, coach for excellence, and build sector-specific capabilities within the team.

Qualifications:

We are looking for someone who brings both business acumen and delivery discipline, and who is energized by ownership, learning, and results.

Experience & Sector Knowledge

• Minimum of 5 years in health sector leadership, program management, or digital health solution delivery, ideally in emerging markets.
• Proven track record in scaling healthcare services or products at the national or regional level.
• Strong understanding of health systems, healthcare financing, and the regulatory environment in Rwanda and/or similar contexts.
• Experience working with or within government, development partners, and insurers in the health sector.

Leadership & Execution

• Demonstrated ability to lead cross-functional teams, including clinical, operational, and partnership-focused roles.
• Skilled in translating strategy into delivery, managing complex multi-stakeholder programs from concept to sustained scale.
• Adept at managing budgets, timelines, and resources to achieve measurable outcomes.

Stakeholder Engagement

• Strong relationship-building skills with senior government officials, donors, and institutional partners.
• Effective negotiator with the ability to secure agreements, funding, and collaboration across diverse interests.

Innovation & Technology

• Familiarity with telemedicine, health information systems, and integration with facility-based care.
• Understanding of AI applications and emerging technologies in healthcare, with the ability to translate them into viable solutions.

Communication & Influence

• Exceptional written and verbal communication skills, capable of engaging both technical and non-technical audiences.
• Experience representing an organization in public forums, policy discussions, and industry events.

Preferred

• Advanced degree in Public Health, Health Informatics, Business Administration, or related field.
• Bilingual in English and Kinyarwanda; French is an asset.

What We Offer:

• A Strategic Seat at the Table: You will lead one of our most mission-critical portfolios, with direct influence on how national-scale healthcare innovation is designed, delivered, and scaled.
• Impact at Scale: Your work will directly affect how millions of people access healthcare, shaping the future of Rwanda’s health system and setting a model for other countries.
• Room to Build: You will have the autonomy to define strategy, structure delivery teams, and set the standard for excellence in digital health.
• Collaboration with High-Level Partners Work alongside senior government leaders, global health institutions, and technology innovators to advance shared health goals.
• Commitment to Innovation: Access to a dynamic environment where emerging technologies such as AI are actively explored and deployed for social good.
• Competitive Terms A compensation package that reflects the importance of the role, with opportunities for growth based on performance and impact.

Location

• Nyarutarama, Kigali, Rwanda

Application Deadline

• November 10, 2025