Job Description

St. Mary’s College of Maryland is accepting applications for the position of Director of Desktop and User Support Services This position directs the User Support Services unit in the Office of Information Technology (OIT). Responsibilities include the effective supervision and management of all User and Desktop Support Services staff and students; managing the OIT Support Center; managing the hardware and software assets of the College; managing all campus-wide server-based (web, email, enterprise applications) systems, data storage, backup and recovery processes, and advising the Associate Vice President of Information Technology and CIO in devising and promulgating policies and requirements for the proper and effective use of computing resources at the College. The salary range for this position is $94,000 to $104,000, depending on qualifications and experience.

St. Mary's College of Maryland, the National Public Honors College, is located in Historic St. Mary's City, 70 miles southeast of Washington, D.C. St. Mary’s College is one of the nation’s best public liberal arts colleges – ranked near the top in U.S. News & World Report and a Best Value for in-state and out-of-state students. Non-sectarian since its founding, the college with its scenic waterfront campus is primarily undergraduate and residential, with a diverse coeducational student body numbering approximately 1600. The up-to-date curriculum is designed for today’s students who want an active, hands-on education led by professors who are committed teachers and experts in their fields. The quality of life is enhanced by the recreational opportunities of the Chesapeake region and close proximity to the amenities of Washington D.C., Baltimore and Richmond.

Qualifications

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.
• Seven (7) years of progressively responsible experience in information technology support, endpoint management, customer service operations, or related areas.
• Three (3) years of supervisory or management experience.
• Demonstrated experience managing enterprise endpoint environments, service management platforms, technology asset management programs, and customer support operations.
• Experience developing budgets, managing vendors, negotiating contracts, and leading technology projects.

Preferred Qualifications

• Experience in higher education information technology environments.
• Experience with Microsoft 365, Google Workspace, endpoing management platforms, mobile device management solutions, and service management systems.
• ITIL, Microsoft, CompTIA, HDI, or related professional certifications.

Any combination of acceptable education and experience, which has provided the necessary knowledge and skills to fulfill the requirements of this position, may be considered.

Employment will be contingent upon successful completion of a criminal background check.

Application Instructions

St. Mary’s College embodies diversity and inclusion in its mission.We create an environment that recognizes the value of individual and group differences and we encourage inquiries from applicants who will contribute to our cultural and ethnic diversity.Application materials should include a cover letter, résumé (including e-mail address), statement of how the applicant’s employment at the College will contribute to a culture of inclusion and campus diversity, and three references and submitted online at https://apply.interfolio.com/192100Questions may be directed to E. Jenell Sargent at ejsargent@smcm.edu.

Review of résumés will begin immediately and continue until the position is filled.

Equal Employment Opportunity Statement

St. Mary's College of Maryland is an equal opportunity employer.