Provides leadership and vision for all aspects of programs and services within the agency’s Day, Community, and Respite Services. Responsibilities include operational controls, administrative and reporting procedures, and people systems to ensure customer satisfaction, operating efficiency, financial strength and effective growth in accordance with strategic planning and Senior Leadership directives. Plan, implement, administer, and evaluate overall performance within the assigned service line. Assesses community needs and coordinates resources to enhance service delivery and maximize consumer outcomes. Prepares and administers program budgets, with administrative oversight. Provides guidance, leadership, and coaching to assigned personnel. Uphold and promote the agency’s mission statement.
Supervisory Responsibilities:
• Supervise, support, and evaluate staff performance through onboarding, 90-day reviews, and annual evaluations.
• Assist with hiring, training, and professional development.
• Lead staff meetings and coordinate team activities.
• Support staff in service delivery as needed.
• Collaborate with management team to ensure program and agency success.
Duties/Responsibilities:
Program Management
1. Manage referrals, intake, and waiting lists in collaboration with Intake Coordinator.
2. Coordinate services with external agencies, schools, and community partners.
3. Ensure compliance with all federal, state, and accreditation regulations.
4. Develop and implement internal program plans for quality outcomes.
5. Support person-centered planning for individuals with disabilities based upon their desires, interests, and plans for the future.
Data and Reporting
1. Coordinate all reporting and documentation relating to program.
2. Ensure program consistency with policies, procedures, and regulations.
3. Develop all required reports at the request of Senior Leadership.
4. Oversee the monitoring of all funding documentation and ensure accurate tracking of services provided.
Program Development and Community Relations
1. Participate in internal and external committees.
2. Evaluate programs for efficiencies and effectiveness.
3. Recommend and implement new programs and services as needed and approved by the Senior Leadership team.
4. Assist with grant or report writing.
5. Present program to professionals and external stakeholders.
6. Promote and market services to VRS (Vocational Rehabilitation Services), BDS (Bureau of Disability Services), MW Case Managers (Medicaid Waiver Case Managers), and other funding agents
Fiscal Management
1. Assist in the development and implementation of budgets for supervised programs. Monitor department performance against projections.
2. Ensure proper management of authorizations, plans of care, and other funding sources to ensure payment of services are provided.
3. Support financial sustainability through effective oversight and strategic resource allocation.
Sycamore Services Team
1. Promote and uphold the agency mission statement
2. Promote a sense of team through mutual respect and assisting co-workers as needed.
3. Other duties as assigned
Requirements
A. Strong leadership and team-building skills.
B. Ability to manage multiple priorities in a fast-paced environment.
C. Excellent communication and organizational skills.
D. Membership in a professional organization is an asset.
Education and Experience:
A. Bachelor’s degree in Business preferred, applicable experience will suffice.
B. Minimum of one-year experience in the field.
C. Minimum of one year of supervisory experience.
D. Must demonstrate sound understanding of Community Integration and the ability to work effectively within human service systems.
Sycamore Services, Inc. makes a difference in the lives of individuals with disabilities and others experiencing daily challenges by providing individualized training and services to increase independence and enhance quality of life.
We are a recognized industry leader in making a difference in the lives of people with disabilities by providing quality services when and where they are needed in the state of Indiana. We overcome barriers by responding to the evolving needs of individuals, businesses and communities. We are the agency of choice because of our integrity, positive outcomes and commitment to those we serve. We give everyone we serve a chance to work/live in the least restrictive environment possible. People with disabilities become people with jobs; people with homes and room-mates; people with responsibilities; people who lead productive, contributing lives in their communities.
Sycamore’s continued efforts are based upon the principle that persons with developmental and other disabilities have the same basic rights to human dignity and freedom as all other citizens. We strive to assist the individuals we serve in the development of their talents and abilities, to enable them to exercise their rights as citizens and engage in meaningful pursuits in the communities we serve.
