The Director of Customer Technical Support is a strategic leader responsible for coaching and developing a high performing global technical support organization. This leader acts as a strategic partner to the SVP of Client Success and Support, guiding technical teams across the Moscow, Idaho headquarters and India based operations. The role focuses on delivering long term technical stability and excellence for a global client base.
This leader combines high impact leadership with operational expertise and data driven decision making to drive measurable outcomes. The Director collaborates cross functionally with product management and engineering to scale support operations and optimize the customer experience. A primary focus is the professional development of early career representatives and the management of a specialized part time workforce in Idaho.
We're creating a labor market that works for everyone.
People are the most important part of any organization, which means its highest priority must be understanding its workforce. Lightcast enables faster, better decisions by making labor market data accessible and useful for enterprise, education, and the public sector.
In a fast-changing world of work, Lightcast (formerly Emsi Burning Glass) provides clarity. Our global data—available through software, consulting, and data delivery—provides specific, practical, unique insights to guide your most important decisions.
Whether you're an enterprise mapping your workforce's future, an educator preparing students for jobs that don't exist yet, or a government agency building economic resilience—we deliver the insights that matter.
Lightcast pioneered the collection and big-data analysis of information on the labor market. We have the world’s most comprehensive database of job postings, which has been refined by AI and human experts to provide insights clearly and quickly.
