Securly is the K-12 market leader in AI-powered student safety and wellness solutions, protecting more than 20 million students across 20,000+ schools. Our mission is to create safer, more supportive learning environments by detecting potential harm, supporting student mental health, and empowering educators with actionable insights that help students thrive.
By turning data into meaningful, actionable intelligence, Securly enables schools to identify risk earlier, reduce harmful incidents, and strengthen student support — driving measurable improvements in safety and wellbeing. We're proud to be recognized as a Top Place to Work, named to TIME's America's Top EdTech Companies 2026 list, a Top 40 Most Used EdTech, and one of the 150 most transformational growth companies.
Securly is looking for a Director, Customer Success Operations to lead the systems, processes, and people behind our entire post-sale customer journey. You'll lead our CS Ops and Renewals function - a CS Ops Manager, a CS Ops Specialist, and a team of Renewals Specialists - and own Vitally, our Customer Success platform, as the operational backbone of the business.
This is a builder's role. Vitally has been live for about a year, and the next chapter is yours to write: deepening adoption, sharpening health scoring, automating renewals workflows, and turning good instincts into a repeatable, data-driven system that scales. You'll be the operational thought partner to CS executives - using data and process design to make sure customer growth and success directly fuel Securly's growth.
Location: Remote (U.S.) Type: Full-Time, Exempt Reports to: SVP, Customer Success
In your first 90 days, you'll get under the hood - auditing our Vitally configuration, current CS Ops and renewals workflows, and team structure. You'll build real relationships with your team and ship your first wave of improvements: sharper health scoring, better dashboards, and a more programmatic renewals process.
By 6 months, you're driving measurable gains - better renewals efficiency, stronger forecast accuracy, and dashboards that CS and company leadership actually rely on to run the business.
By your first year, you own a mature CS Ops and Renewals function that consistently meets or exceeds retention targets, backed by a trained, accountable team and a Vitally instance that scales with Securly's growth.
Lead the team
Own the process
Turn data into decisions
Build the tech stack
Securly is committed to building a diverse and inclusive workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, disability, or any other legally protected characteristic. Accommodations are available throughout the hiring process - just let us know at recruitment.us@securly.com
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Securly: Defining the Future of Student Safety & Wellness
At Securly, we empower K–12 schools with AI-driven solutions that protect over 20 million students across 20,000+ campuses globally. Our award-winning, life-saving platform—credited with preventing 2,000+ tragedies—combines the scale of a tech giant with the agility of a startup. Recognized as an EdTech Top 40 leader and a Top Place to Work, we’re dedicated to creating safer, more supportive learning environments where students can thrive.
Our end-to-end approach includes cloud-based web filtering, wellness monitoring, classroom management, campus safety tools, and real-time alert response through Securly On-Call. Built on the strongest data privacy and security standards, our platform translates signals from student activity, self-reporting, and observation into timely, human-verified interventions.
Mission:
To keep K–12 students safe, secure, and ready to learn.
Vision:
Every school environment free from violence, self-harm, bullying, or distractions—where every student is supported, engaged, and empowered.
Join us in shaping education’s future through technology, empathy, and relentless innovation.
