📍 Oslo
💰 Salary: 1,200,000 – 1,350,000 NOK
At Aidn we're building the next generation of health technology for Norwegian municipalities - a platform where inhabitants, patients,, healthcare professionals and next of kin work together. We have a 100% win rate, and we're scaling fast: from 24 municipalities to 71 this year, and 150 by the end of next.
Going live is the end of onboarding - and the beginning of the journey. This role owns everything that happens after a municipality goes live. It exists to build and scale a post-go-live motion that serves our customers effectively. This role is instrumental in transforming Aidn’s operational maturity and ensuring our capacity keeps pace with growth.
Over the next year, you'll own the post-go-live relationship from structured stabilisation through to long-term value realisation. You'll focus on:
Defining and documenting the CS motion - what happens when, at what quality, and how it's measured.
Building customer health systems: assessing health, identifying risk early, and acting proactively.
Leading and developing the CS team - portfolio management, product expertise, training and engagement - and ensuring contractual obligations are met.
Work with customer and product leadership to design and execute partnership models
Representing the voice of the customer internally, surfacing customer patterns into product and strategy discussions.
You'll be part of the Customer leadership team alongside the Director of Onboarding and an incoming Director of Enablement (hired in parallel). The CS team is 7 today and expected to grow.
You're a customer success leader who's energised by building things that last, scaling with quality, and staying close to the customer. You're comfortable operating at 10,000 feet and diving into the details when it matters.
You probably have:
Led customer success in a B2B SaaS context (or comparable) with complex, long-term relationships
Or held commercial positions where you were responsible for customer outcomes
Experience managing and developing a team.
A builder mindset and the ability to make moves at high pace without perfect information.
A strategic mindset - you think in concepts and systems.
A credible presence at both customer and exec level, and you're a strong communicator.
Probably 5+ years in customer success, with at least 3 in a leadership role.
It's a plus if you've:
Worked with public sector clients, municipalities or government.
Healthcare / health tech domain knowledge.
Experience with various partnership models.
A Nordic/Scandinavian context.
Pragmatic, with an instinct for what "good" looks like versus what just "sounds good".
Systems thinker; solving problems with the totality in mind
Low ego, and strong at building trust over time.
Comfortable with ambiguity while creating structure.
Customers stabilize quickly after go-live and hit defined milestones.
Customer health is visible, tracked, and acted upon.
The CS team operates with defined playbooks and clear ownership, growing its capabilities and hitting employee metrics.
Aidn has a trusted portfolio performance picture.
🔑 High trust, real ownership - You build the CS function from the ground up, not inherit someone else's system.
🚀 Visible impact - Direct impact on how Norwegian municipalities deliver care to their citizens.
🧠 A company that's winning - A 100% win rate and an unprecedented growth rate, scaling from tens to hundreds of municipalities.
🎁 Perks and benefits
Six weeks of vacation
Flexible working hours and location
Employee share program
Pension, insurance, and full pay during parental leave
A collaborative, ambitious, and caring team
We don't ask for cover letters. Upload your CV or share your LinkedIn, and tell us what triggered your interest in the role and Aidn.
You'll need to be comfortable speaking Norwegian professionally with customers, and comfortable in English - our working language at Aidn.
We're proud of our team and always value diverse perspectives.
Aidn is part of the Kernel cooperation, where we build technology for the next generation of welfare societies. With financial backing in order, we are privileged to be a fully autonomous startup busy building our company from the ground up the way we see fit.
Aidn recognizes and celebrates diversity in all its forms, visible and non-visible in all areas of the work environment. We work to promote an anti-discriminatory environment where everyone feels safe and welcome. Read our full Diversity, Inclusion & Belonging policy in our handbook here
Are you curious? We welcome you to check out our employee handbook to get to know us, some of our benefits, and what drives us.
The future patient-centric e-health system. Making the complex simple.
Aidn will create an interconnected and trusted ecosystem where citizens, clinicians, and administrators can collaborate on healthcare outcomes as a unified team sharing data from a single patient journal.
Our products will grant patients unprecedented access to and control over their own data while giving healthcare workers the tools they need to spend as much of their time and energy as possible on their true calling.
Aidn is a member of the Kernel family, a collection of like-minded companies focused on building the next generation of healthcare services in Norway and beyond.
