A fast-growing retail technology company is seeking a strategic and hands-on Director of Customer Success to lead and scale a high-performing Customer Success organization focused on customer growth, retention, and revenue expansion. This role will drive client engagement, optimize customer lifecycle strategies, and build scalable processes that support rapid growth while maintaining a high-touch customer experience. This individual will partner cross-functionally with Sales, Product, Marketing, and Operations to improve the customer journey, drive operational excellence, and maximize customer lifetime value. The ideal candidate must be able be a strong leader is able to coach and develop a high-performing Customer Success team
In office full time
Requirements:
• 5+ years of leadership experience in Customer Success, Account Management, or Sales
• Proven experience scaling teams in a fast-paced, high-growth environment
• Strong analytical and operational mindset with KPI ownership experience
• Advanced experience with HubSpot or similar CRM platforms
• Experience building processes, dashboards, and customer success playbooks
• Strong coaching, communication, and team development skills
• Ability to thrive in a highly collaborative and results-driven environment
• Experience in retail, eCommerce, marketplace, or SaaS environments preferred
PRTNR Recruiting is a boutique, full-time-only recruiting partner for fashion, beauty, and consumer lifestyle brands.
Founded by Jamie Grossman, a longtime industry recruiter, PRTNR was built on the belief that hiring should be strategic, collaborative, and deeply personalized. Our team brings firsthand experience from inside the brands we now support so we know how to find talent that looks good on paper and fits.
Recruiting, the PRTNR way
✔️ We’re full-time only, no freelance, no temp! We focus on lasting team builds.
✔️ We work quietly and precisely, with no resume blasts and no unnecessary noise.
✔️ We value relationships over transactions. Many of our clients and candidates come back year after year.
✔️ We keep it personal, honest, and brief—always.
With a presence in Los Angeles, New York, and the UK, we recruit across apparel design, graphic design, merchandising, buying, planning, production, supply chain, product development, marketing, finance, operations, and executive leadership.
We’re intentional, invested, and here to make hiring feel less like a chore and more like a competitive advantage.
If you’re building a brand and need the right people to do it, let’s talk.
