We are searching for a Director of Customer Success to work directly with our Fortune 500 customers; including leading retailers, parcel/logistics providers, and eCommerce operators. OSARO is entering a critical phase of growth focused on scaling customer success, deepening enterprise relationships, and expanding multi-site deployments.
As a Director of Customer Success, you will act as primary point of contact with and trusted advisor to our customers. You will help us build and maintain a strong end-to-end customer success process from initial on boarding through expansion and renewal. This is a highly visible, cross-functiaonal leadership role requiring a unique blend of technical acumen, operational leadership, and customer-facing strategy. You will also assume responsibility for technical support, ensuring strong alignment between customer needs, system performance, and internal engineering and operations teams.
At OSARO we develop solutions to endow industrial robots with the level of autonomy needed to perform an unprecedented variety of complex pick and place tasks leveraging sophisticated robot control and neural network-based perception algorithms. We value candidates who are passionate about what they build, feel a strong sense of ownership over their work, and love being continually challenged. You are someone who cares deeply about your team so you are both direct and believe in doing what you say.
More About OSARO
OSARO delivers best-in-class robotic piece-picking solutions for e-commerce where key challenges include high SKU inventories, complex packaging, and fragile items. In the rapidly evolving world of logistics technology, OSARO offers smarter automation, low-risk business plans, and its signature Hypercare support from exploration to installation. OSARO’s intelligent robots enable goods-to-robot (G2R) use cases, where the greatest gains are yet to be made on the automated warehouse floor. Its machine-learning vision and control software provides the foundation for all its products. We have a highly international team made up of expert machine learning practitioners and dedicated software and hardware engineers which matches well with the global nature of our business. We are naturally curious, love healthy debate, and respect varying points of view. At OSARO, we strive to be champions for equality. We believe we can serve as a model for diversity in the tech industry by emphasizing policies of nondiscrimination and inclusion at every step.
We are an equal opportunity employer offering
- Health, dental, vision, and commuter benefits
- Generous vacation time
- Excellent paid parental leave policy with the option for additional reduced and unpaid leave
- The chance to work with robots in a dog friendly office!
The above full-time position is available immediately.
OSARO delivers best-in-class robotic piece-picking solutions for e-commerce where key challenges include high SKU inventories, complex packaging, and fragile items. In the rapidly evolving world of logistics technology, OSARO offers smarter automation, low-risk business plans, and its signature Hypercare support from exploration to installation. OSARO’s intelligent robots enable goods-to-robot (G2R) use cases, where the greatest gains are yet to be made on the automated warehouse floor. Its AI-driven, machine-learning vision and control software provides the foundation for all its products.
OSARO employs a diverse & talented team of experts in the specialized field of machine and deep learning. Our core values are integrity, responsibility, focus on continuous learning, speed and determination, and kirei, a Japanese term meaning brilliant. Our team is dedicated to building these core values into our products.
