A career with EROAD offers the unique opportunity to work in a fast-growingorganisationthat is at the forefront of intelligent transport solutions - enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow.
We’relookingforanexperienced Director of Customer Success to lead customer outcomes across New Zealand and play a critical role in driving adoption, retention, satisfaction and growth across our customer base.
This is a senior, hands-on leadership opportunity combiningstrategic ownership with frontlineexecution,remaining close to customers while leading and developing our Customer Success and Technical Account Management teams.
About the role
As Director of Customer Success (NZ), you will own the end-to-end customer experience across the full lifecycleoperatingwithin EROAD’s three-way account model-Enterprise, CustomerSuccessand Technical Account ManagementYou’ll ensure clear accountability, strong co-ordinationand consistent delivery of value to customers.
In this role you will:
Lead, coach and develop the NZ Customer Success and Technical Account Manager teams
Embedaco-ordinatedapproach to customer onboarding,adoption, issueresolutionand renewal
Drive a culture whereteams take ownership of customer issuesand work proactively across teams to deliver solutions
Drive continuous improvementwithin team performance and process
Use data andoperationalmetrics to inform decision making
Whatyou’llbring
You bring 5+ years’ experience in senior Customer Success or Account Leadership roles, strong commercial acumen, experience in SaaS or technology environments, and a proven ability to lead teams while remaining hands-on with customers.
To be successful in this role you will have
At least 3years' experiencein Customer Success, Customer Operations, or Service Management
Demonstrated experienceworking closely with technical and delivery teamsto support product adoption, issueresolution,andrevenue growth.
An ability to think strategically
Anunderstanding of Customer Delivery frameworks,processesand tools.
Strong communication, stakeholder management, and problem-solving skills
Commercialacumen andexperienced inusingof data for decision making
Comfortable working in a fast-paced, growth environment
Bachelor'sDegree and/or 7+years' experiencein a customer facing capacity (egCSM, AM, Customer Operations orsimilar).
WhyYou’llLove Working at EROAD
EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012,we’rerepresented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.
At EROAD, we value diversity and are proud to be a multiculturalorganisation We invest in our people through employee recognition programs, EAP offerings, and continuous learning opportunities.
Our people are at the heart of everything we do - we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life.
Join EROAD and be part of a purpose-drivenorganisationthat’sshaping the future of connected transport- wecan’twait to hear from you.
EROAD is a leading SaaS technology company revolutionizing commercial transportation management through cutting-edge digital solutions. We provide comprehensive electronic fleet management, AI video safety, cold chain management, compliance, and operational intelligence solutions that help businesses optimize performance, ensure regulatory compliance, enhance safety, maintain product integrity, and drive operational efficiency.
Our mission is to empower transportation and logistics businesses with intelligent technology that transforms how they manage their vehicles, drivers, loads and regulatory requirements.
Core Solutions
- Electronic Logging Devices (ELD): Streamlined compliance and driver management
- Safety Management: Advanced driver safety monitoring and coaching tools
- Cold Chain Monitoring: Real-time temperature tracking and compliance for sensitive cargo
- Telematics and Fleet Tracking: Real-time vehicle performance and location monitoring
- Regulatory Compliance Tools: Automated reporting and risk management solutions
- Operational Intelligence: Data-driven insights for improved fleet productivity and cost control
With a proven track record of helping businesses reduce costs and improve operational efficiency, EROAD stands out as a pioneering technology provider purpose-built for commercial transportation. Our comprehensive solutions seamlessly address critical business challenges, combining advance safety monitoring, precise regulatory compliance, and actionable operational intelligence. We are committed to continuous innovation and delivering customer-centric solutions that transforms how businesses manage their fleets, drivers, loads, and critical logistics operations.
At EROAD, we're not just providing technology - we're driving the future of smart, connected, safe, and efficient transportation management.
