JRG Partners, LLC.

Director of Customer Success

JRG Partners, LLC.  •  New York City, NY (Hybrid)  •  1 month ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Director of Customer Success

Why This Role is Exciting

You’ll do more than lead projects—you’ll shape client strategies and drive growth. As a team leader, you’ll set the vision for how brands understand and influence shopper behavior, while empowering teams to deliver excellence. This role offers:

  • Strategic Impact & Influence: Partner with senior clients at the world’s largest CPG and FMCG brands, guiding them through complex challenges and shaping strategies that drive measurable growth.
  • Collaborative Culture: Join bright, curious colleagues in a supportive, innovative, and inclusive environment where your voice matters.
  • Leadership & Development: Lead, mentor, and inspire a high-performing team of insights professionals, fostering innovation and excellence.
  • Career Growth & Recognition: Clear pathways to executive leadership, with recognition for both business impact and people leadership.
  • Flexibility & Balance: Hybrid work model (3 days per week in-office), annual performance-based incentives, and unlimited paid time off.
  • Who We Are

    We are the #1 global market leader in digital shopper marketing. With decades of experience and category expertise, we apply our unique behavioral framework and digital-first approach to help brands navigate the uncertainty of a changing retail environment. We help clients make smarter shopper marketing decisions by defining and diagnosing the digital and physical behaviors that drive shopper growth.

    What You Will Do as a Key Member of Our Team

  • Build and grow senior client relationships, acting as a trusted advisor on packaging and shopper insights.
  • Support and manage a portfolio of high-value accounts, ensuring growth, retention, and consistent value delivery.
  • Contribute to the Development of strategic account plans and a strong proposal pipeline across Behaviorally’s product suite (including Quant, Qual, and AI-enabled solutions).
  • Collaborate with cross-functional teams to deliver high-quality, insight-driven work that drives measurable business impact.
  • Translate findings into compelling narratives that inform high-level business decisions.
  • Forecast revenue accurately across weekly, monthly, quarterly, and annual cycles.
  • Lead and mentor team members, fostering a culture of professional growth, innovation, and accountability.
  • Contribute to company-wide KPIs and initiatives, helping drive commercial growth and innovation.

  • Desired Skills and Experience
    • 6+ years of experience in market research, customer success, or client-facing roles
    • Proven ability to manage complex client relationships with measurable business impact
    • Strong grasp of research methodologies (Quant, Qual, AI)
    • Experience leading and collaborating with teams to deliver excellence
    • Excellent communication and presentation skills with a commercial mindset
    • Natural curiosity, self-motivation, and comfort in fast-paced environ
    JRG Partners, LLC.

    About JRG Partners, LLC.

    JRG Partners, for decades has evolved to become one of the Leading Global Contingent and Retained Executive Search Firms, with our Corporate Headquarters located in Palm Beach Florida. Our primary purpose is to bridge the talent gap by connecting confidential executive level professionals with the right organizations and that next challenging leadership opportunities. Our story is truly unique, in that we are an evolvement of two companies that strategically aligned and have merged to create what is now known as JRG Partners Executive Search. One of our founding companies was a cutting-edge B2B Executive Level Full Service Digital Data company which aggregates and compiles professional business data models for all executives, across all industries at the executive and C-Suite Level. The second company was a highly recognized, established Retained Executive Recruitment Firm specializing in the following practice areas: Manufacturing, Food Beverage, CPG, Medical Device, Aerospace, Automotive, Robotics, AI, Biotech, Ag-Tech, Engineering, In-House Legal Counsel. Leveraging the power of both entities has given JRG Partners a strategic advantage and strong market position within the executive retained search space that allows for us to continuously strive for excellence and success with our clients.

    Our data driven model has ensured that our Executive Retained Search Consultants are true subject matter experts within their respective channels and possess first-hand knowledge of the Financial Services Emerging Markets. They are also well versed with the challenges that confront professional executive teams in this rapidly transforming financial services sector. Our teams are also equipped with the right technological advantages, data points, and tools to help Transform the Traditional Retained Recruitment Industry Mindsets.

    Industry
    HR & Recruiting
    Company Size
    11-50 employees
    Headquarters
    Boca Raton, FL
    Year Founded
    2010
    Social Media