Job Description

Director of Customer Onboarding

Location: Remote

Employment Type: Exempt, Full-Time, Benefit Eligible

Compensation Range: $130,000 – $150,000 annually

Travel: Moderate to extensive travel (approximately 35%+)

About the Role

We are seeking an experienced Director of Customer Onboarding to lead the successful onboarding and implementation of approximately 10 customer programs on an ongoing basis. This is a hands-on, individual contributor leadership role focused on delivering exceptional customer experiences, accelerating time-to-implement (TTI), and ensuring programs launch on or ahead of target start dates.

This role partners closely with cross-functional, matrixed teams to drive collaboration, proactively manage risk, and continuously improve onboarding processes. The ideal candidate brings strong customer-facing leadership, operational rigor, and a passion for building long-term client relationships.

Key Responsibilities

• Lead day-to-day onboarding and implementation activities for assigned customer programs
• Serve as the primary customer point of contact throughout the onboarding lifecycle
• Clearly articulate and reinforce the organization’s value proposition during implementation
• Collaborate with cross-functional partners to reduce Time to Implement (TTI) and improve customer satisfaction
• Identify, manage, and escalate implementation risks and issues as needed
• Lead contract discussions and maintain strong customer relationships through clear communication
• Drive onboarding process improvements and adherence to best practices
• Provide weekly program status updates to senior leadership
• Ensure smooth transition of customers from onboarding to steady-state operations before and after Go-Live
• Track, evaluate, and report on key performance indicators (KPIs) related to onboarding efficiency and customer satisfaction
• Act as a trusted advisor for client concerns, feedback, and long-term partnership development

Required Qualifications

• 3+ years of experience leading complex customer onboarding, implementation, or client delivery initiatives
• Proven success managing customer relationships in a fast-paced, matrixed environment
• Strong strategic thinking skills with the ability to operate independently
• Excellent communication, presentation, and negotiation skills
• Experience with process improvement, risk management, and operational execution
• Bachelor’s degree in Business, Healthcare Administration, or a related field

Preferred Qualifications

• Master’s degree in a related discipline
• Experience in healthcare, medical services, or physician practice management
• Obstetrical or clinical operations experience
• Knowledge of healthcare regulations and medical terminology
• Advanced proficiency in Microsoft Word, Excel, and PowerPoint

Why Join Ob Hospitalist Group?

Join the forefront of women's healthcare with OB Hospitalist Group (OBHG), the nation’s largest and only dedicated provider of customized obstetric hospitalist programs. Celebrating over 19 years of pioneering excellence, OBHG has transformed the landscape of maternal health. Our mission-driven company offers a unique opportunity to elevate the standard of women's healthcare, providing 24/7 real-time triage and hospital-based obstetric coverage across the United States. If you are driven to join a team that makes a real difference in the lives of women and newborns and thrive in a collaborative environment that fosters innovation and excellence, OBHG is your next career destination!

What We Offer - The Good Stuff:

• A mission based company with an amazing company culture
• Paid time off & holidays so you can spend time with the people you love
• Medical, dental, and vision insurance for you and your loved ones
• Health Savings Account (with employer contribution) or Flexible Spending Account options
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Short- and Long-Term Disability w Optional Short Term Disability Buy-up plan
• Paid Parental Leave
• 401(k) Savings Plan with match
• Legal Plan & Identity Theft Services
• Mental health support and resources