Job Description

*We are seeking candidates based near Raleigh, NC, Charlotte, NC, Atlanta, GA, or Orlando, FL with ability to travel 50-75%*

SteriCUBE is seeking an experienced Director of Customer Implementation to lead the successful deployment of our innovative SteriCUBE System across healthcare facilities nationwide.

This is an exciting opportunity for a leader with deep Sterile Processing Department (SPD) expertise who enjoys building teams, improving processes, and driving successful customer outcomes.

In this role, you'll oversee the entire customer implementation lifecycle, from initial site assessments and pilot programs through full implementation, staff training, and operational handoff. You'll lead a dedicated implementation team while developing the processes, training programs, and best practices that allow SteriCUBE to scale.

We're looking for more than a project manager — we need a strategic leader who understands hospital operations, can build trusted customer relationships, and knows how to turn complex implementations into repeatable successes.

What You'll Do

• Lead & Develop a Team: Manage, coach, and develop the Customer Implementation team, fostering accountability, collaboration, and continuous improvement.
• Own Customer Implementations: Oversee end-to-end implementations across healthcare facilities nationwide, ensuring successful launches, timelines, and customer satisfaction.
• Build Scalable Processes: Develop standardized implementation methodologies, playbooks, and best practices to support continued growth.
• Assess Customer Workflows: Evaluate sterile processing operations, facility needs, and organizational readiness to develop customized implementation plans.
• Drive Training & Adoption: Develop and oversee customer training programs that ensure SPD teams are confident, capable, and prepared for long-term success.
• Partner with Hospital Leadership: Build strong relationships with SPD leadership, perioperative teams, and hospital administrators to align implementation outcomes with operational needs.
• Manage Trials & Pilots: Oversee pilot programs, establish success criteria, and collaborate with Sales on implementation and expansion opportunities.
• Drive Operational Excellence: Monitor implementation performance, resolve challenges, and continuously improve processes to enhance efficiency and customer outcomes.

What We're Looking For

• 10+ years of experience in sterile processing, SPD management, or the medical device industry supporting sterile processing customers.
• Deep understanding of sterile processing workflows, including decontamination, instrument assembly, sterilization, and sterile storage.
• Working knowledge of Operating Room operations, including case cart workflows, instrument availability, and surgical scheduling requirements.
• Proven experience leading customer implementations, onboarding programs, or operational improvement initiatives within healthcare environments.
• Experience managing and developing teams, ideally in field-based or remote environments.
• Strong project management, organizational, and problem-solving skills, with the ability to oversee multiple implementations simultaneously.
• Excellent communication and relationship-building skills, particularly with clinical leadership and hospital administration.
• Ability to develop standardized processes and scale operations while maintaining a high level of customer satisfaction.
• Experience with Salesforce or a comparable CRM platform.

Preferred Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• CRCST or equivalent sterile processing certification.
• PMP or similar project management certification.
• Experience building or scaling a customer implementation function.

Additional Details:

• Travel: 50–75% nationwide; proximity to a major airport is required.
• Reporting To: Vice President, Commercial Operations.
• Physical Requirements: Ability to lift and transport equipment up to 50 lbs and stand for extended periods.