Job Description

About Hardies
Hardie’s Fresh Foods has been delivering the freshest produce and finest specialty ingredients to Texas kitchens for over 80 years. Family-owned and Texas-proud, Hardie’s started with a single truck and a passion for quality. Today, we’re a trusted partner to chefs, restaurants, and foodservice professionals across the Lone Star State—supplying everything from peak-season fruits and vegetables to artisan cheeses, premium olive oils, chocolates, and center-of-the-plate proteins like meats and seafood. With deep relationships across local farms and global producers, we stay ahead of culinary trends while staying true to what matters: dependable service, outstanding quality, and helping chefs create memorable menus. Rooted in tradition, driven by innovation—Hardie’s is here to fuel kitchens with the ingredients that make food shine.

This is a key strategic and operational leadership role responsible for the development, continuous improvement and delivery of customer service and the strategic development of operational requirements, process and technology. You will be responsible for identifying and developing all culture, process and performance improvements and efficiencies for the customer and for leading/developing a team, who typically deliver customer interactions across multiple channels.

What you’ll do:

• Strategically lead and develop a senior operational management team to enhance performance by setting clear accountable performance measures

• Create a culture and processes which achieve the business goals and objectives with regards to their customer service;
• Reduction of the cost to serve
• Empower and Engage the Customer Service Team
• Identify new tools and technologies to better serve the customer
• Drive better sales through service

• Use Customer Insight and Root Cause Analytics to identify companywide improvements and present these to the Board/Senior Stakeholder Peers.
• Act as the Voice of the Customer across the organization.
• Accountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues.
• Define, negotiate and agree the effective utilization of resource in line with service specifications, working with, or being responsible for resource planning and MI teams to plan the required resource in conjunction with business objectives and service level agreements.
• Work effectively with all peers and the board/stakeholders Commercial and Finance, Marketing, Operations to negotiate and influence customer improvements

• Continually develop improvements and embed successful change projects.
• Drive quality and consistency
• Partner with Client relations to optimize existing Client profitability through business planning and collaboration and deliver increased revenue streams.

About you:

• Extensive experiencing of managing operational customer service teams

• Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets.
• Proven Management and/or relationship management experience at a senior, strategic level role.
• Demonstrate ability to motivate and communicate with others at all levels
• Influential relationships skills at all. Able to use these relationships to deliver service improvements
• Excellent communication and negotiation skills.

• Able to adapt and succeed in a changing environment
• Evidence of well-developed leadership skills.

The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits:
• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.