Job Description

Purpose:

Responsible for overseeing the planning, coordination, and successful execution of one or more Minto communities, directly impacting Minto’s overall business operations. Independently provides leadership and accountability for the construction, scheduling, permitting and master care operations free from supervision. Ensure homes are delivered on time, per plans and specifications, meeting all required building codes, on budget, 100% completed for NHC and within Minto’s quality standards, all of which are critical to Minto’s business growth and development. Promotes and fosters a culture of high employee engagement, development, ownership, results and a world class customer experience. Interacts with other functions and management to deliver business plans and improve operations.

To perform this job successfully, you must be able to perform each essential duty below satisfactorily, as assigned. The requirements listed below are representative of the knowledge, skill, ability, and characteristics required to thrive in this position. The job duties below are not exhaustive of this position.

Essential Functions:

Construction Operations

• Implements and executes all Minto processes, procedures and policies needed to achieve and improve operations, business plan, product and customer satisfaction for each community.

• Participates in the planning, organization and strategy of the construction operations for each community, free from day-to-day supervision and oversight, by exercising discretion and independent judgment as to decisions impacting the day-to-day operations of the communities.

• Reviews construction documents for accuracy, compliance with code and local ordinances, and company standards.

• Provides expertise with the constructability, specifications and value engineering of all products to the Architectural and Purchasing teams.

• Collaborates with the Purchasing team to find, vet and onboard high-quality trade partners for each project.

• Ensures each community is properly staffed with trade partners to deliver quality homes, on time, 100% complete and within budget.

• Reviews and agrees with contracts, scope of works and expectations to be set with all trade partners.

• Coordinates with Land Development team the on-time and quality delivery of new sections to meet and potentially exceed business plans.

• Receives and inspects new developed sections for acceptance and identifies lot conditions for sales team.

• Ensures and facilitates communications with land development, purchasing, sales, marketing and architectural teams to align to Company goals.

• Leads and motivates all team members to execute all processes and programs set by the Company.

• Participates in the development plans and performance evaluations of all team members.

• Mentors and develops all direct reports. Creates a bench for future DOC, ACM, PM, DMC and Quality Manager.

• Reviews and manages proper construction, scheduling and permitting staffing per community.

• Participates in the interview process of all candidates for construction, scheduling and permitting teams.

• Establishes a culture of ownership, integrity and accountability.

• Reviews, analyzes, and uses data from dashboards and Power BI to drive performance.

• Enforces the Construction Quality Assurance program designed by Company to improve quality of built homes.

• Ensures each home is 100% completed at NHC and within Company quality standards.

• Ensures every customer is delighted with the overall experience, and partners with other functions to create raving fans of the Company.

• Tracks and controls construction schedules and associated costs to achieve completion of homes within time and budget.

• Ensures 100% of homes close per set time expectations with customers.

• Manages to achieve or exceed set EPO goals.

• Reviews EWO’s for accuracy and proper processing.

• Manages starts and closings per week/month/quarter/year per business plan.

• Lends construction expertise to internal teams and task forces.

• Spends at least 50% of the time on the field visiting homes and projects, directing team if open items need to be addressed.

• Helps with any opportunity dealing with trade partners, third party consultants and code enforcement officials.

• Partners with Director of MasterCare to ensure timely and proper resolution of any issues with customers.

• Reviews and analyzes architectural and engineering drawings to ensure that all specifications and regulations are being followed.

• Guarantees project legal documents, permits, inspections, etc. accurately are completed and signed.

• Responsible for quality control processes, ensuring compliance with safety and health Company programs, and SWPPP programs and policies.

• Provides support and expertise to the Master Care team.

• Builds and maintains quality relationships with all team members and trade partners.

• Forges strong relationships with architects, inspectors, and building officials to promote a productive environment and to work through challenging issues should they arise.

• Inspect projects regularly for presentation and overall compliance.

• Coordinates frame walls with necessary stakeholders on models and prototype builds.

• Leads CEM, starts, backlog and EPO meetings.

• Leads monthly trade partners’ safety and performance meetings.

• Walks model homes at least once per month to assure quality standards and proper representation of offerings.

• Responds to requests and needs of other members of management as it relates to Company directives.

Financial Accountability

• Understands and executes business plans for every community, exercising discretion and independent judgment.

• Manages construction operations with local teams to deliver each home on time and within budget.

• Manages construction operation budgets, analyzes and controls expenditures of the projects.
• Understands basic revenue models, P/L and cost-to-completion projections and make decisions accordingly.
• Reviews and controls EWO and soft cost spending for the construction operations. Ensures meeting or exceeding community set goals.
• Participates in the managing of warranty spend. Ensures meeting or exceeding community set goals.
• Regularly monitors existing budgets through comparisons between original and current budget.
• Will provide insight to look forwards on labor and materials and their effect on the overall budget.

Management and Leadership

• Represents and promotes the company at industry events and local building organizations.

• Conducts one on one meetings with each direct report at a minimum every other week.

• Recruits and develops community teams to meet future construction operations needs in line with Minto objectives.

• Works with the Human Resources Department to implement the advertisement and interviewing process for forecasted manpower.

• Performs analysis and makes recommendations for specific offers to candidates for employment.

• Leads construction operations and supports scheduling and permitting teams.

• Works with senior leadership to develop long-term plans for growth and development of community teams per long term business plan.

• Develops bench for senior positions within the construction, master care and resource planning teams.

• Participates in the creation and follow up of team members’ development plans.

• Participates in negotiations with potential trade partners.

• Establishes and fosters a culture of teamwork, ownership, integrity, accountability and excellence.

• Other duties within the scope, spirit and purpose of the job, as requested by upper management.

Scope of Position

(Decision making, size of organization, budgetary etc.)

• Decision Impact: Division
• Department Responsibility: Single
• Budgetary Responsibility: Yes
• Direct Reports: Area Construction Managers
• Indirect Reports: Project Managers, Senior Construction Superintendents, Construction Superintendents, Assistant Construction Superintendents

Physical and other Job Requirements

• Able to stand and walk around communities for prolonged periods of time.
• Able to frequently communicate by telephone and through use of computer technologies, including but not limited to e-mail and video conferencing.
• Possesses manual dexterity, fine motor skills, and the ability to operate a computer, read a computer screen and type on a keyboard.
• Able to lift 25 pounds.

Technical competencies:

Education / Experience 4 Years University or College Degree (construction-related fields preferred) and/or a minimum of 10 years of experience in the high-volume residential construction industry with 5-7 years leading a Team. 10- hour OSHA Safety Training Course for construction certification is required, but 30-hour OSHA certification is preferred.

Skills, Knowledge and Abilities:

• Communication and interpersonal skills.
• Microsoft Office 365 Word, Excel, Teams and Outlook.
• Knowledge and experience working in the home building industry: Land development, construction, customer service.
• Knowledge of and experience dealing with high-volume residential construction building processes and building codes.
• Knowledge of OSHA and EPA residential building requirements.
• Results-driven, accountable, strategic planner, organizer, problem solver and team-builder.
• Training, mentoring, leadership, and hiring skills.

• Proficient communication skills (listening, verbal and written).

• Proficient with reading and understanding of construction documents, details and specifications.

• Executive leadership ability to work across the entire company to facilitate cross-functional coordination.

Core Competencies:

Integrity and Trust

Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidence; admits mistakes; doesn't misrepresent him/herself for personal gain.

Ethics and Values

Adheres to an appropriate (for the setting) and effective set of core values and beliefs during both good and bad times; acts in line with those values; rewards the right values and disapproves of others; practices what he/she preaches; follows Minto's policies and procedures.

Building Effective Teams

Blends people into teams when needed; creates strong morale and spirit in his/her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging to the team.

Motivating Others

Creates an atmosphere in which people want to do their best; can motivate direct reports and team or project members; can assess each person’s hot button and use it to get the best out of him/her; pushes tasks and decisions down to direct reports; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.

Directing Others

Is good at establishing clear directions; sets stretching objectives; distributes the workload appropriately; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.

Developing Direct Reports

Provides challenging and stretching tasks and assignments; holds frequent development discussions with direct reports; is aware of each direct report’s career goals; constructs compelling development plans and executes them; pushes direct reports to accept developmental moves; will take direct reports who need work; is a people builder.

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Creativity

Comes up with new and unique ideas; tends to be seen as original and value-added in brainstorming settings.

Process Management

Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient workflow; knows what to measure and how to measure it; can see opportunities for synergy and integration; can simplify complex processes; gets more out of fewer resources.

Organizing

Can marshal resources (people, funding, material, and support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

Business Acumen

Knowledgeable in current and possible future policies, practices, trends, and information in the industry; knows the competition; is aware of how strategies and tactics work in the marketplace.

Decision Quality

Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.

Drive for Results

Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.

Ensures Accountability

Holds self and others accountable to meet commitments.

Manages Conflict

Handles conflict situations effectively, with minimal noise.

Attracts top Talent

Attracts and selects the best talent to meet current and future business needs.