Job Description

Level: Senior
Job Location: Main Campus - Baltimore, MD 21229
Position Type: Full TimeEducation
Level: Graduate Degree
Salary Range: $110,000.00 - $115,000.00 Salary/year
Travel Percentage: Up to 25%
Job Shift: Daytime
Job Category: ManagementDirector of Compliance & Organizational Development
📍 Baltimore, Maryland (Onsite, Residential & Community-Based Setting)
💰 $110,000 – $115,000 Salaried
🕒 Full-Time | Monday–Friday | 8:00 AM – 4:00 PM |
✈️ Travel: Up to 25%
Reports To: Chief Program Officer
Driving Quality. Ensuring Compliance. Strengthening Organizational Excellence.
About Us
Baltimore Crisis Response, Inc. (BCRI) is a nationally recognized nonprofit and Baltimore’s only comprehensive behavioral health crisis response system. Since 1992, BCRI has provided timely, person-centered services for individuals experiencing mental health and substance use crises.
Our work is grounded in collaboration, empathy, growth, and impact, ensuring high-quality care and measurable outcomes for the communities we serve.
The Opportunity
BCRI is seeking a strategic and detail-oriented Director of Compliance & Organizational Development to lead organization-wide compliance, quality improvement, and workforce development efforts.
This role serves as a key partner to executive leadership, ensuring regulatory compliance, strengthening internal systems, and driving continuous improvement across all programs. The Director will also lead organizational learning initiatives, support accreditation standards, and help position BCRI for sustainable growth and expansion.
What You’ll Do
Compliance & Quality Oversight
- Lead and manage the organization-wide compliance program, ensuring adherence to regulatory and accreditation standards
- Oversee compliance with HIPAA privacy and security requirements, including risk assessments, training, and monitoring safeguards
- Audit and evaluate programs to assess risk, strengthen internal controls, and improve service delivery
- Ensure development and implementation of performance improvement plans when needed
- Support contract monitoring, reporting, and deliverables
Organizational Development & Training
- Design and implement learning and development strategies to strengthen programmatic competencies across the organization
- Collaborate with leadership to identify training needs and build scalable solutions
- Manage the learning management system and track training effectiveness
- Develop innovative learning opportunities, including cross-functional initiatives and experiential training
Data, Reporting & Performance Management
- Monitor performance metrics and analyze data to inform decision-making and organizational improvement
- Ensure timely and accurate reporting to leadership, funders, and regulatory agencies
- Manage reporting, tracking, and analysis across compliance and development initiatives
Leadership & Collaboration
- Supervise compliance and organizational development staff and provide ongoing coaching and oversight
- Lead critical incident debriefings and support quality improvement efforts
- Partner with executive leadership on strategic initiatives and organizational expansion efforts
Community Engagement & Advocacy
- Represent BCRI in community meetings, advocacy efforts, and behavioral health initiatives
- Strengthen relationships with community stakeholders and partners
- Conduct trainings and educational sessions for internal staff and the broader community
- Support outreach efforts and campaigns to increase awareness of behavioral health services

Qualifications

Qualifications
Education
- Master’s degree in Clinical Psychology, Social Work, Public Health, or a related field required
Credentials (Preferred)
- LCSW-C and/or LPC-C
- Clinical supervisory credential
- Certification in compliance, organizational development, or learning systems
Experience
- Experience interpreting and implementing Maryland COMAR regulations (required)
- Experience supporting nonprofit operations (required)
- Experience in compliance, quality assurance, and/or organizational development (preferred)
Skills & Competencies
- Strong understanding of regulatory compliance, accreditation standards, and quality improvement
- Excellent analytical, organizational, and problem-solving skills
- Ability to manage multiple initiatives and lead system-level change
- Strong communication and leadership skills
- Proficiency in Microsoft Office and familiarity with EHR/EMR systems
Additional Requirements
- Valid and unrestricted driver’s license required
- Ability to work across office, residential, and community-based environments
- Commitment to ethical, person-centered, and evidence-based practices
Why Join BCRI
🏥 Medical, Dental, Vision Insurance (Our benefits package includes 100% employer-paid healthcare premiums for most available medical plans).
🛡 Life & AD&D Insurance
💼 403(b) Retirement Plan
🌴 Vacation, Sick, Personal & Holiday Leave
🎓 Tuition Assistance / Reimbursement
💙 Opportunity to shape compliance, quality, and organizational growth at a mission-driven organization
Lead With Purpose. Build Systems That Save Lives.
This role is more than compliance—it’s ensuring the quality, integrity, and sustainability of services that support individuals in crisis.
👉 Apply today to join the BCRI team.