Job Description

Director of Commercial Operations

Department: Sales

Employment Type: Full Time

Location: Cumberland, RI

Key Responsibilities

• Support the sales team with forecasting, pipeline management, and performance tracking.
• Develop and optimize sales processes to improve efficiency and effectiveness.
• Oversee CRM (Customer Relationship Management) system usage and data integrity.
• Ensure accurate reporting of sales and financial data for decision-making.
• Supervise Order Management operations, ensure operational excellence and highest degree of customer satisfaction both internally and externally.
• Drive proactive and strategic inventory allocation to maximize revenue.

• Analyze pricing strategies and provide recommendations to maximize profitability.
• Monitor market trends and competitor pricing to ensure competitive positioning.
• Support contract negotiations by providing data-driven insights.
• Maintain and optimize dealer-pricing in SAP and ensure compliance across all operations.

• Identify opportunities for automation and process improvements across commercial operations.
• Implement best practices in sales operations, customer onboarding, and order management.
• Collaborate with cross-functional teams (finance, supply chain, marketing) to align operational processes with business goals.

• Track key performance indicators (KPIs) related to sales, revenue, and operational efficiency.
• Prepare regular reports and dashboards for senior management to assess commercial performance.
• Use data analytics to identify trends, opportunities, and risks.

• Support key account management initiatives by ensuring seamless customer service and order fulfillment.
• Work closely with distribution and retail partners to optimize commercial execution.
• Assist in contract management, renewals, and compliance tracking.

Required Education & Experience

• Bachelor’s degree or equivalent experience
• 5+ years experience in a sales position
• Proven experience in strategic planning and execution within the sales function
• In-depth understanding of the sales process
• Strong analytical and problem-solving skills
• Excellent organizational and project management skills
• Excellent communication and interpersonal skills
• Deep understanding of the music products industry and technology trends

Benefits

• Generous Holiday Time
• Medical, Vision, and Dental Benefits within first 30 days
• Retirement Plans with Company Match
• Employee Discount on inMusic products