Job Description

SMB Team is looking for a Director of Coaching and FCOOs to lead and manage the Fractional Business Officers (Coaches) and Fractional COO teams, ensuring exceptional client outcomes, consistent methodology execution, and scalable service operations for law firm clients.

WHAT'S IN IT FOR YOU?

📈 An opportunity to be a part of the #1 Fastest Growing Legal Marketing & Coaching Company in the U.S.

🦷 BENEFITS – We pay for 75% of your Medical, Dental, Vision insurance for YOU and YOUR FAMILY.

☀️ FLEXIBLE VACATION TIME - We encourage you to take time to recharge so you can be your best here at work.

💡 EDUCATION – Team member education and learning budget on courses, events and books.

💲 INVESTMENTS – 401(k) with a 3% Match.

💻 WORK STYLE – WFH or come to the office. The choice is yours!

The salary base for this role is $150,000 | Variable Bonus (paid quarterly based on KPI achievement)

Key Responsibilities:

• Oversee end-to-end delivery of all Fractional COO & Coaching engagements, ensuring methodology consistency and client satisfaction across the portfolio.
• Directly manage, coach, and develop team leads and individual team members when needed; conduct regular 1:1s, performance reviews, and capacity planning.
• Work with the COO of SMB Team to build, refine, and enforce standardized financial frameworks including P&L management, cash flow forecasting, and balance sheet review for client engagements.
• Handle client escalations related to the departments led, while working with other departments when needed
• Collaborate with the COO and senior leadership on fractional service product development, pricing, and operational scalability.
• Maintain business operating rhythms and systems within the fractionals team including KPI’s and quarterly boulder planning.
• Manage & optimize the department budgets including capacity planning of the delivery teams
• Work with tech teams to build systems and processes including automations and AI assisted workflows

Requirements

• 10+ years of progressive experience in operations leadership roles with demonstrated success.
• Demonstrated ability to analyze core financial statements: P&Ls, cash flow statements, and balance sheets.
• Experience leading and managing teams of 5 or more direct reports in a company with $20M+ in annual revenue.
• Meaningful experience working with small-to-mid-market companies in the $10M–$15M revenue range, not solely enterprise or Fortune-level organizations.
• Bachelor's degree in Business, Finance, Accounting, or a related field (preferred; equivalent experience considered).
• Commitment to consistent methodology delivery and client accountability frameworks.
• High professionalism, discretion, and executive presence when interfacing with law firm owners and senior leadership.
• Experience managing client escalations and client experience
• High levels of technological abilities and understandings, including experience utilizing AI on a high level

Benefits

SMB Team is a rapidly-growing marketing agency and coaching business for lawyers. After four years of 300% year-over-year growth, we have quickly become one of the top brands in the legal industry.

Bottom Line: We change lives. Want proof? Read our Google My Business reviews

There are three parts to our business:

Educational Brand: We currently run the most prominent talk show in the legal industry. Every week, we get hundreds of lawyers on our webinars by interviewing top thought leaders (as seen on our YouTube). The goal is to become THE source of education for lawyers.

Marketing Services: We offer a full suite of marketing services to our clients, including PPC, SEO, Website Design, Video, and Social Media management. Our goal is to scale our services business to over $15M in revenue in 2023.

Coaching Services: We have a rapidly-growing, Philadelphia-based coaching program for lawyers. In our first year, we built our coaching business into a multi-seven-figure business. Our program has been identified as the most comprehensive coaching program for attorneys, and we plan to double the size of our clients in the next year.

The SMB Team is an Equal Opportunity Employer. The policy of The SMB Team is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's race, color, gender, age, national origin, religion, citizenship status, marital status, sexual orientation, gender identity, transgender status, physical or mental disability, protected veteran status, genetic information, pregnancy, or any other categories protected by applicable federal, state or local laws.

The SMB Team is an Equal Opportunity Employer - Minority/Female/Disabled/Protected Veterans