1. Do you want to make a difference?
2. Do you believe everyone is entitled to quality healthcare?
3. Do youdesireto serve theunderserved in yourcommunity?
For over 25 years, Southwest Care Center has been providing exceptional healthcare to the communities of Santa Fe and Albuquerque, NM. We are a non-profit, FQHC-LAL providing medical, behavioral health, case management, community outreach, diabetes education, and pharmacy services. We are proud to offer gender equity medicine, syringe exchange, and HIV/Hep C treatment,testingand other services within our communities.
Southwest Care Center is currently seeking an experienced full-timeDirector of Clinical & QualityOutcomesThis position supports all SCC locations inSanta Fe and Albuquerque; therefore,candidatemustresidein the local market area of Albuquerque or Santa Fe, New Mexicoand able to travel between the two cities as needed.
Reporting totheChief Medical Officer,the Director of Clinical & Quality Outcomes position provides leadership andexpertisein the management and execution of quality patient care, population health, and regulatory compliance initiatives across the organization. This roleis responsible foroverseeing key committees and driving performance improvement strategies to enhance patient outcomes, experience, and safety, while ensuring that all clinical and operational functions align with strategic goals.
The position further serves as a subject matter expert, offering guidance on patient safety, risk management, and regulatory preparedness, including the development of policies and procedures tomaintaincontinuous readiness for accreditation and compliance standards such as HRSA, PCMH, and DOH.
Additionally, the role includes managing clinical and administrative support services, overseeing team development, and contributing to the fiscal and operational planning of the department.Through collaboration with multiple departments, the position ensures effective management of chronic conditions, preventative care, and population health campaigns. This role also acts as a liaison between staff, executive leadership, and external entities, including attorneys for litigation-related matters, while promoting innovation and continuous improvement within the organization.
Positionresponsibilitiesincludebut not limited to:
•Leads and managesobjectivesand outcomes associated with committees related to quality, population health, and regulatory compliance.
• Acts as a resource and subject matter expert in the development and implementation of organization-wide performance improvement initiatives to improve patient outcomes, experience, andsafety.Workscollaboratively with all departments to ensure strategic goals and outcomes are met.
• Consult with key stakeholders on patient safety activities by being a subject matter expert,identifyingthreats and hazards, conducting risk assessments, and implementing measures to mitigate ongoing risk.
• Acts as a resource and liaison between SCC and attorneys for litigation relatedformalpractice, civil suits, and other adverse patient events.
• Serves as the primary contact for continuous readiness for regulatory and accreditation preparedness including HRSA, PCMH, DOH, and others as assigned withoversight of allServe as lead and mentor to CHWs, providing training, onboarding, workflow support, and day-to-day guidance
•Identifiesspace requirements and provides guidance in the design of operationally functional facilities that support the delivery of quality patient care and support services.
• Maintains CQR softwareincludingensuring information isaccurateand updated as needed, managing vendor lists, employee lists, meetings, exclusion screening, policies and procedures, contracts, insurancepoliciesand other key documents.
• Functions as a liaison between SCC and payers to ensure patient’s chronic conditions arebeing managedthrough increased visit frequency.
• Ensures AWVs and WCCs are being completed as a benefit provided by the insurance company to focus on prevention.
• Works closely with the Chef Medical Officer in the development of sound Medical Management policies and procedures. Develops tools to evaluate adherence to Medical Management protocols.
• Responsible for the management of all clinical and administrative support services.
• Sets the direction and leads the infrastructure to ensure that clinical and quality department functions are managed within budget and defined goals.
• Assists the Chief Medical Officer and Operations in the development ofappropriate clinical/qualityprograms and monitors quality control for all operational functions.
• Monitors patient care services, ensuring they meet organizational guidelines, and patient needs and develops and implements remediation plans as needed.
• Provides oversight and direction for assigned projects related to clinical products and services. •Identifieswork related problems with workable solutions and implementsappropriate solutions Furtheridentifiesprocesses,determinesareas for improvement, and sets measurement in place for same.
• Team member management including hiring, training, management, development, coaching, and corrective action.
• Responsible for annual performance evaluations of direct reporting staff.
•Participatesin formulating and administering clinic policies and workflows. Continuous monitoring for sustainability and identification of areas of concern.
•Assistsin the planning and developing programs and proposals to support current or innovative programs.
•Identifiesspace requirements and provides guidance in the design of operationally functional facilities that support the delivery of quality patient care and support services.
•Develops departmental strategic operational planning including staffing and fiscal management.
• Annual fiscal planning by analyzing and organizing office operations and procedures to ensure all departmental needs are met.
• Perform ongoing assessment and monitoring of clinical operations.
•Identifyneeded improvements in clinical operations and direct Clinic Managers and other clinical operations staff to improve areas of concern.
• Function as the resident expert of organizational policies and procedures as theyimpactthe operations of the clinic and/or quality of care.
• Interpret policies when there is question or concern related to the applicability of certain policies.
• Responsible for clinicaloperations’regulatory compliance with responsibility for development, implementation, and on-going survey readiness.
• Actsasliaisonbetween Executive Leadership and departmental supervisors and staff.
• Provides feedback to Executive Leadership concerning impacts on patient flow of decisions made at the Executive level.
• Works collaboratively with all departments to ensure strategic goals and outcomes are met.
• Responsible for the CQR Plan development and annual review.
•Maintainsprofessional licensure and development of knowledge and skills needed to bring innovation andexpertiseto the position.
• Acts as a resource and subject matter expert in the development and implementation of organization-wide performance improvement initiatives to improve patient outcomes, experience, and safety.
• Other duties as assigned.
Experience:Minimum (5) years’ experience in a primary care/ambulatory clinic setting serving in a senior management role with decision making oversight of all the aforementioned areas which include Quality Assurance, Population Health Management, Risk and Compliance, and Clinic Management. Preferably at least (3) years’ experience in a similar role at a Federally Qualified Health Center or FQHC Look-Alike. Athena experiencehighlydesired. Proven experience with regulatory compliance is critical for success in this role.
Education:Minimumbachelor’s degree in healthcare related field, business administration, or another related field. Master’s degree preferred.
License/Certification: Valid NM driver’s license and BLS required Valid RN licensehighlypreferred.
Monday - Friday typical schedule.
Competitivesalary
Great worklife balance with generous time off plans
Full benefits package includes medical, dental, vision, 401k with substantial employer contribution, paid time off, professional development programs, and 340B prescription access.
Apply today and we will connect you with a member of our recruitment team. We look forward to speaking with you soon.
If you experience difficulty applying or need assistance please contact HR@southwestcare.org
*Please note, we are unable to respond to resume inquiries.
The Land of Enchantment offers residents a way of life that you won’t find anywhere else in the United States. Our clinic locations are in Santa Fe and Albuquerque, NM. Each with its own unique vibe and both offering all the perks you get when you call New Mexico Home.
Rich cultural and historical diversity.
310 days of sunshine, combined with a mild, dry climate and four distinct seasons! You’ll forget what humidity is when you live here.
Unlimited year-round outdoor opportunities including hiking, rock-climbing, rafting, motorized sports, and even skiing. Yes, we have really big ski mountains in and around the deserts of New Mexico!
Diverse and inclusive communities with amazingly kind people from all walks of life.
Gorgeous landscapes that include desert and majestic mountains. New Mexico has to be to be seen to believe.
Continuous festivals, concerts, and events including the internationally known Balloon Fiesta of Albuquerque.
International airport providing low-cost, quick access in-country and out.
Big city amenities found in Albuquerque with easy access from Santa Fe (50 min). Many of our employees commute between these cities. Both cities are connected by the NM rail system for those looking for a relaxing commute with a breath-taking view.
Great schools and family friendly communities.
And let’s not forget about New Mexican cuisine—it is some of the best food in the country. Will you have red or green?
NM Santa Fe - Admin Galisteo
EmployeeRegular
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Santa Fe: With three clinic locations in Santa Fe, Southwest CARE Center (SCC) aims to provide a compassionate, patient-centered environment where everyone can feel comfortable and respected while receiving the highest quality health care available. Our services include: family medicine, HIV, Hepatitis C and primary care services to women, men and children.
Albuquerque: In September of 2015, Southwest Care Center opened its doors in Albuquerque, providing the same high standard of HIV/AIDS prevention and treatment. In addition we provide Gender Equity Medicine, Adult Primary Care, integrated behavioral health, social services and on-site pharmaceutical services.
Our focus at Southwest CARE Center is to provide a compassionate, patient-centered environment where everyone can feel comfortable and respected while receiving the highest quality health care available. Considered the future model of health care delivery in the nation, Southwest CARE Center is one of the largest and most experienced providers of HIV care in southwestern United States. As a leader in HIV care, our physicians, nurses and case managers are active on national, state and local levels in the development and improvement of services for persons with HIV/AIDS. We provide one-stop accessible and coordinated care by including medical, pharmacy, case management, prevention, testing and counseling, research, patient advocacy, nutrition, housing assistance, mental health services and substance use disorder counseling on site. As we move toward expansion of primary care services, Southwest CARE Center will use the same wrap-around service model delivered within the context of our core values: compassion, communication, vision, teamwork, and respect to provide healthcare that every person deserves.
