Job Description
Level: Management
Job Location: Southlake Headquarters - Southlake, TX 76092
Position Type: Full TimeEducation
Level: 4 Year DegreeThe Director of Clinic Operations will be responsible for overall supervision of multiple clinics inclusive of Medical Assistant, Medical Records, Front/Back Desk, Procedure Scheduling and Radiology departments. This position requires that daily issues are addressed and resolved quickly.
The Director of Clinic Operations currently oversees the operations of four clinics in multiple locations consisting of 9 Physicians and 4 Mid-Level Providers (PA, NP) and approximately
30 employees.
This position will work closely with staff, Directors, Managers, patients, COO, Physicians and Mid-Level Providers to ensure the highest quality of care for all Spine Team Texas patients up to and including any complaints that are patient or staff driven. All Spine Team Texas employees are required to maintain the highest level of customer service at all times. All Spine Team Texas Employees are required to fulfill the Spine Team Texas Mission of “Offering an Unparalleled Patient Experience”. To build and enhance the team, all employees must contribute positive interaction, promote value and be a team-player, not only for their unit or department, but for Spine Team Texas. Other duties and responsibilities may be required by the Spine Team Texas COO.
Spine Team Texas Attributes
In order for Spine Team Texas to meet the goals expressed through the company mission statement, it is imperative that all employees possess the following attributes:
- Knowledge – The blending of job related education, skills and experience.
- Quantity – Level of satisfactory output generated in position per unit time.
- Accuracy – Absence of errors.
- Judgment – Capacity to make reasonable decisions.
- Innovation – Imagination and creativity used to better position.
- Appearance & Habits – Personal habits, grooming, uniform / clothing.
- Orderliness – Organization of the individual’s work and work area.
- Courtesy – Respect for feelings of others. Politeness on the job.
- Cooperation – Willingness to help others accomplish their objectives.
- Initiative – Voluntarily starting projects. Attempting non-routine jobs and tasks.
- Reliability – Dependability and trustworthiness.
- Perseverance – Steadfast pursuit of job objectives when faced with unexpected obstacles.
- Stability – Even temperament. Acceptance of unavoidable tension and pressure.
- Alertness – Ability to quickly understand new information and situations.
- Professionalism – Professional actions, communications and attitude.
- Team work – Ability to work in a team for the betterment of staff, patients, and the Company.
- Observance – Observance of Company policies and procedures.
- Attendance – Consistent adherence to work schedule.
Physical Requirements and Work Environment:
Position may require lifting of patients when necessary while assisting staff as needed within the clinic. Standing or sitting for an extended amount of time may be necessary with this position. Must be able to work under pressure. Tasks involve no exposure to blood or other potentially infectious materials.
QualificationsEducational Requirements & Position
Qualifications:
- 5-7 years multi-clinic management experience required.
- Excellent written and oral communication skills, including ability to effectively present information to senior management.
- Excellent time management skills, including ability to prioritize own work and the work of others effectively.
- Strong leadership and interpersonal skills which includes but not limited to Conflict management and resolution skills.
- Compliance experience preferred.
- Excellent organizational ability.
- Possess the ability to plan and execute work projects, including budget and cost analysis.
- Possess the ability to work productively, either independently or with other individuals.
- Physician Onboarding a plus
- Proficient in communicating in the English language both written and verbally.
