About Jumpfactor We're a globally recognized B2B growth agency engineering scalable revenue systems for MSPs and B2B tech companies. We don't just retain clients we turn them into long-term growth partners. Built on accountability, systems thinking, and a relentless drive to improve.
The role You'll lead a department of Senior Account Managers, owning client satisfaction, retention, and revenue growth across the portfolio. Final escalation point. Performance coach. Culture driver. High-ownership, high-impact, with real growth potential.
What you'll own
Client retention, churn strategy, and NPS
MRR growth, upsell and cross-sell targets per AM
Campaign ROI — CPL and MCAC within target
Daily coaching and development of Account Managers
SOPs, KPIs, and department-wide cadences
Client escalations and root-cause resolution
What you bring
6+ years in digital marketing; 3+ years in account management
2+ years managing teams of 5+ direct reports
4+ years hitting retention, upsell, and churn KPIs
Deep knowledge of SEO, paid media, inbound, and web
Systems-first mindset with SOP and KPI development experience
Traction EOS or Rockefeller Habits familiarity is a strong plus
This role isn't for you if…
You develop up, not down
Process and cadence feel optional to you
You need a playbook handed to you
Why Jumpfactor
Competitive comp with performance-based bonuses
100% remote, skilled international team
Paid training, events, and weekly learning programs
Real career advancement in a fast-growing agency
Eight Growth500 awards. $1.9B in client revenue. This seat belongs to someone who builds high-performance teams!
Jumpfactor is the world's largest digital marketing agency exclusively dedicated to Managed Service Providers (MSPs). Our mission is to empower MSPs with cutting-edge marketing strategies that drive exceptional growth and revenue.
Our Achievements
$1.1 Billion in Revenue Generated: We have successfully helped MSPs generate over $1.1 billion in managed services revenue, showcasing our unparalleled expertise and commitment to client success.
Industry Recognition: Our innovative marketing strategies have been recognized by leading industry giants such as Cisco, earning accolades for "Best Digital Marketing in North America" for IT firms.
Proven ROI: Our clients experience an average return on investment (ROI) of 1260% within just 12 months, underscoring the effectiveness of our tailored marketing solutions
Our Methodology
E4 Process: Through our proprietary E4 methodology—Expose, Engage, Enroll, Enhance—we ensure maximum exposure across all digital channels, leveraging data-driven insights to optimize campaigns for MSPs.
Omnipresence Framework: Utilizing our unique 'Omnipresence' framework, we create a continuous and impactful presence for MSPs across multiple platforms, driving consistent lead generation and business growth.
Client Success Stories
Buchanan Technologies: Achieved $49.46 million in additional revenue through our targeted lead generation efforts
Acrodex/PCM: Generated over $150 million in sales over seven years, leading to multiple acquisitions.
Follow us here:
https://www.instagram.com/jumpfactor_marketing/
https://twitter.com/JumpfactorMedia
https://www.facebook.com/jumpfactormarketing/
https://www.youtube.com/@jumpfactormarketing
