Job Description

About Shippo

At Shippo, our vision is bold and clear: we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping, delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard.

As a remote-first and globally distributed team, we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence.

Your impact starts here: every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world.

How we will deliver success together:

Shippo’s core value proposition is providing e-commerce merchants with access to 50+ domestic and international shipping carriers through a single API, upon which we build and monetize different value-added services (label purchase, order management & fulfillment, insurance, etc.). Our global network of shipping carriers is therefore a crucial part of our success.

We are looking for a Director of Carrier Partnerships to own and execute our carrier partnership strategy, starting with a pivotal, high-priority relationship with USPS and expanding across our carrier ecosystem. The ideal candidate is an executor first: someone who takes a long-term vision and drives it to reality through relentless cross-functional alignment, hands-on relationship management, and disciplined follow-through.

This is a quarterback role at the highest level. You will be managing multiple high-priority carrier initiatives simultaneously, removing blockers, and ensuring momentum never stalls. A critical part of this role is driving internal alignment across Product, Engineering, Finance, and Legal — translating strategy into execution and keeping all the plates spinning. This role leads a small team and reports directly to the Senior Director.

Shipping & handling responsibilities

• Own and deepen the strategic relationship with USPS and possibly other key national and international carriers, serving as Shippo’s primary point of contact and day-to-day driver of these partnerships.
• Serve as the internal quarterback for all carrier-related initiatives — coordinating across Product, Engineering, Finance, Legal, and Operations to turn strategy into action and keep multiple workstreams moving simultaneously.
• Lead negotiations and close complex deals with major carriers, navigating multi-stakeholder environments and long deal cycles with persistence and precision.
• Collaborate with Product and Engineering to design, plan, and implement new carrier integrations and product offerings, translating carrier needs into internal roadmaps.
• Identify and drive internal and external process improvements that accelerate carrier onboarding, integration velocity, and long-term relationship health.
• Evolve carrier engagements from transactional dealmaking to deep, strategic partnerships — focused on long-term value creation for both Shippo and our carrier partners.
• Leverage AI tools and automation to streamline workflows and reduce repetitive, tactical work — both for yourself and your direct report — freeing the team to stay focused on high-value strategic priorities.

Your shipping requirements

• 10+ years of experience at high-growth tech companies — ideally at the intersection of e-commerce and logistics (3PL/Fulfillment); direct parcel carrier experience required.
• Proven execution track record: demonstrated ability to take a vision and drive it to completion through cross-functional collaboration, internal alignment, and disciplined follow-through — not just strategy, but results.
• Direct, hands-on experience building and managing relationships with major parcel carriers (USPS, UPS, FedEx, regional carriers), with the ability to earn trust and navigate large, complex organizational structures is a huge plus.
• Exceptional ability to manage multiple high-priority carrier initiatives simultaneously without losing momentum or attention to detail — the ability to spin lots of plates is essential.
• Effective negotiation and closing skills in complex, multi-stakeholder deals with the persistence to see long deal cycles through to completion.
• Deep expertise in the domestic and global landscape of parcel shipping carriers.
• Outstanding cross-functional leadership — you influence without authority and drive alignment across Engineering, Product, Finance, and Legal to keep execution on track.

What is in the Shippo Package? (for US only)

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working hours
• One week-long company wide winter slow down
• 3 Volunteer Days Off (VTOs)
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth as well as an individual learning stipend for your personal and focused growth
• Fun team in person time through our Shippos Everywhere program which includes regular team and company off-sites throughout the year as well as local Shippos gatherings

Compensation

Our Compensation Shippolicy:

We believe compensation is a custom experience and are commited to fair and equitable compensation practices. The standard base pay range for this role is min is $204k to 276k annual salary (we tend to anchor at the mid point $240k). Since we are focused on hiring Shippos Everywhere, we have 2 US pay ranges, a standard compensation range for the majority of the US and a standard +1 compensation range for those who live in areas where the cost of labor is higher, such as NYC and California.

The actual base pay is dependent upon many factors, such as: financial budgets, work experience, training, transferable skills, business needs, and market value. The base pay salary ranges are subject to change and may be modified in the future. Total compensation for this role will include, equity, medical, dental, vision and other benefits noted in our Shippos “package” section.

Sail through the process:

Here at Shippo, we celebrate inclusivity and are committed to creating equal access to opportunities for people from all backgrounds, perspectives and geographies. These values define who we are and everything we do. All qualified individuals are encouraged to apply. If you need assistance, or a reasonable accommodation during the application and recruiting process, please contact us at accommodations@shippo.com

Shippos in the wild:

Our people, much like the packages we help ship, are all over the world. This means, through our remote-first program, “Shippos Everywhere”, our roles can be based anywhere in the US with the exception of Delaware, Nevada, Ohio, Oregon, Hawaii, New Mexico and West Virginia and many roles can be based internationally.

For locations outside of the US and Ireland, the employment contracts are powered by Rippling.com.