Job Description
Director of Care
Mission
As theDirector of Care,you will contribute to the Extendicare purpose ofHelping People Live Better, by leading a high performing team that is dedicated to ensuring all residents receive the care they need.The Director of Care(DOC)is a highly skilled and compassionate leader who leads the care team in delivering exceptionalresidentcentered care ata long-term care home The DOCmanagesall aspects ofcareoperations, ensuring best practicesconsistent withExtendicare, Accreditationstandards and provincial regulationsLeading and inspiring an engaged team of care professionals is central to achieving an excellent resident experience.Engagement with residents and families to
develop a trust relationship is key to resident satisfaction andachieving our mission to provide people with the care they need, wherever they call home
Key Outcomes:
• Serve as a strong advocate for resident safety and the ongoing improvement of quality care.
• Attain highresident andfamilyengagementas measured throughExperienceSurvey Results,by caring for each person as we would our own family
• Consistently meet or exceed all qualityandclinicalindicators for residentsthrough the effective execution of required clinical programs.
• Foster apositivecultureand employee experience, driving an increase in overall employeeengagementcompared to the previous year.
• Ensure adherence to regulatory complianceregarding resident plan of care,as well as organizational standards,policies, and procedures.
Key Responsibilities:
•Cultivate-leadtheresident care team, providingday-to-dayguidanceand fosteringa positive work environmentthat encourages collaboration,accountability, driveshigh performance and ensures retention by deliveringan exceptionalemployee experience.
•Train-Ensure that all care staff receivethe educationrequired for the effective performance of their rolesand promoting professional development
•Financial stewardship-Manage the care staff complement consistent with the Extendicare model of care that meets the provincial/legislated hours of care Oversee thefinancialmanagement, includingassisting with budget preparation and variance analysisof the nursing department
•Comply-Monitor and ensure compliance withallhealthcare regulations, licensing requirements, accreditation standardsand labour and employment standards, including timely investigationsand consistent action planning
•Risk Management-Identify and manage resident issues as they arise, and ensure clinical risks are mitigated and immediate action taken on critical incidents in keeping with regulatory requirements.
•Customer Service-Byemploying the customer service mindset, accept and respond to feedback (complaints, recognition or suggestions) fromresidents, families, vendors and team members with acknowledgement and empathy.
•ResidentCare-Overseeresidentassessment and care planning processes, ensuring personalized care plans are developed andimplementedbased on resident preferences
•Collaborate-Participate actively and collaborate withthe leadershipteamand liaise with care staff, residents and familiestodeliverand optimizeresidentcare.
•Improve-Implement quality improvement initiatives to enhanceresidentsafety, wellnessand satisfaction, because we are relentless in our efforts to improve.
•Strategicplanning–in support of the homelevel strategic priorities, develop the operational planswith respect toclinical operations andstaffing,which support and enhance resident care.
•Community partnership-engage with vendors onquality initiatives and training requirements, collaborate with communityhealthpartnersfor the betterment of resident care
•Values Alignment-Uphold and promote the organization’s Mission, Vision and Values and philosophy regarding ethics, morality, and integrity
Qualifications:
•Bachelor's degree in Nursing; Master's degree preferred.
•Current and unrestricted registration as a Registered Nurse with the applicable Provincial licensing body is required.
•Minimum of 5 years of nursing experience,in addition toat least 2 years in a
leadership role in a long-term care facilityor other health facility
•Workingknowledge oflong-term careregulations, standards, and best practices.
•Demonstrated expertise inleadership, communication, and interpersonal skills.
•Ability to work collaboratively with interdisciplinary teams and build positive
relationships.
•Proven track record of implementing quality improvement initiatives and achieving positiveresidentoutcomes.
•Proficient in electronic health records (EHR) systems and otherrelevant technology
Core Competencies
•Business Knowledge
•Industry/Regulatory Knowledge
•Program Administration
•People Management
•Customer Service
•Priority Management
Attributes of an Effective Leader
•Strategy Development:Understands the organization’s strategy and sets priorities to make it happen
•Self-Motivated and Results Driven:Takes ownership and holds themselves and others responsible for delivering high-quality, timely, and cost-effective results
•Collaboration:Inspires a collaborative team environment and works effectively with others with the ability to influence
•Effective Communication:Actively listens, seeking to understand all perspectives and communicates with respect
•Problem Solving:Recognizes and takes ownership to resolve issues outside of clear role mandate
•Builds High Performing Teams:Builds the capability of individuals and teams
through continuous feedback, coaching, and a commitment to learning and
development
•Data Analytics & Continuous Improvement:Uses data to identify and measure
performance and develop solutions to motivate improvement.
What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that allows us to reach our potential. We value each employee, encourage equal opportunity for growth and recognize achievement. As a valued member of our team, you can expect:
•Continuous mentorship, support for life-long learning and growth opportunities
•Opportunities for advancement and career growth within the organization
•A rewarding and meaningful work experience where you can enrich your life and the lives of others through your work.
•Employee Family Assistance Program.
•Robust benefits package.
Extendicare is a leadingprovider of care and services for seniors throughout Canada. Through our networkof123 owned and operated long-term care homes, as well as our home health care operations serving more than 10,000 patients annually, we provide people with the care theyneed wherever they call home. Our qualified and highly trained workforce of 22,000 individuals are united by a dedication to quality care and by our vision for a future
where everyone in Canada has access to the care and support they need to live their best lives
Time Type
Full time
Compensation Details
$110,000.00 - $140,000.00
At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.
We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.
Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.
We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.
Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.
