Job Description

Director of Care
Mission
As theDirector of Care,you will contribute to the Extendicare purpose ofHelping People
Live Better, by leading a high performing team that is dedicated to ensuring all residents
receive the care they need.The Director of Care(DOC)is a highly skilled and
compassionate leader who leads the care team in delivering exceptionalresidentcentered
care ata long-term care home The DOCmanagesall aspects ofcareoperations, ensuring
best practicesconsistent withExtendicare, Accreditationstandards and provincial
regulationsLeading and inspiring an engaged team of care professionals is central to
achieving an excellent resident experience.Engagement with residents and families to
develop a trust relationship is key to resident satisfaction andachieving our mission to
provide people with the care they need, wherever they call home
Key Outcomes:
• Serve as a strong advocate for resident safety and the ongoing improvement of quality
care.
• Attain highresident andfamilyengagementas measured throughExperienceSurvey
Results,by caring for each person as we would our own family
• Consistently meet or exceed all qualityandclinicalindicators for residentsthrough the
effective execution of required clinical programs.
• Foster apositivecultureand employee experience, driving an increase in overall
employeeengagementcompared to the previous year.
• Ensure adherence to regulatory complianceregarding resident plan of care,as well as
organizational standards,policies, and procedures.
Key Responsibilities:
•Cultivate-leadtheresident care team, providingday-to-dayguidanceand fosteringa
positive work environmentthat encourages collaboration,accountability, driveshigh
performance and ensures retention by deliveringan exceptionalemployee experience.
•Train-Ensure that all care staff receivethe educationrequired for the effective
performance of their rolesand promoting professional development
•Financial stewardship-Manage the care staff complement consistent with the
Extendicare model of care that meets the provincial/legislated hours of care Oversee
thefinancialmanagement, includingassisting with budget preparation and variance
analysisof the nursing department
•Comply-Monitor and ensure compliance withallhealthcare regulations, licensing
requirements, accreditation standardsand labour and employment standards, including
timely investigationsand consistent action planning•Risk Management-Identify and manage resident issues as they arise, and ensure
clinical risks are mitigated and immediate action taken on critical incidents in keeping
with regulatory requirements.
•Customer Service-Byemploying the customer service mindset, accept and respond
to feedback (complaints, recognition or suggestions) fromresidents, families,
vendors and team members with acknowledgement and empathy.
•ResidentCare-Overseeresidentassessment and care planning processes, ensuring
personalized care plans are developed andimplementedbased on resident
preferences
•Collaborate-Participate actively and collaborate withthe leadershipteamand liaise
with care staff, residents and familiestodeliverand optimizeresidentcare.
•Improve-Implement quality improvement initiatives to enhanceresidentsafety,
wellnessand satisfaction, because we are relentless in our efforts to improve.
•Strategicplanning–in support of the homelevel strategic priorities, develop the
operational planswith respect toclinical operations andstaffing,which support and
enhance resident care.
•Community partnership-engage with vendors onquality initiatives and training
requirements, collaborate with communityhealthpartnersfor the betterment of
resident care
•Values Alignment-Uphold and promote the organization’s Mission, Vision and Values
and philosophy regarding ethics, morality, and integrity
Qualifications:
•Bachelor's degree in Nursing; Master's degree preferred.
•Current and unrestricted registration as a Registered Nurse with the applicable
Provincial licensing body is required.
•Minimum of 5 years of nursing experience,in addition toat least 2 years in a
leadership role in a long-term care facilityor other health facility
•Workingknowledge oflong-term careregulations, standards, and best practices.
•Demonstrated expertise inleadership, communication, and interpersonal skills.
•Ability to work collaboratively with interdisciplinary teams and build positive
relationships.
•Proven track record of implementing quality improvement initiatives and achieving
positiveresidentoutcomes.
•Proficient in electronic health records (EHR) systems and otherrelevant technologyCore Competencies
•Business Knowledge
•Industry/Regulatory Knowledge
•Program Administration
•People Management
•Customer Service
•Priority Management
Attributes of an Effective Leader
•Strategy Development:Understands the organization’s strategy and sets priorities
to make it happen
•Self-Motivated and Results Driven:Takes ownership and holds themselves and
others responsible for delivering high-quality, timely, and cost-effective results
•Collaboration:Inspires a collaborative team environment and works effectively with
others with the ability to influence
•Effective Communication:Actively listens, seeking to understand all perspectives
and communicates with respect
•Problem Solving:Recognizes and takes ownership to resolve issues outside of clear
role mandate
•Builds High Performing Teams:Builds the capability of individuals and teams
through continuous feedback, coaching, and a commitment to learning and
development
•Data Analytics & Continuous Improvement:Uses data to identify and measure
performance and develop solutions to motivate improvement.
What Extendicare has to offer:
At Extendicare, we believe that working as a team creates an environment that allows us to
reach our potential. We value each employee, encourage equal opportunity for growth and
recognize achievement. As a valued member of our team, you can expect:
•Continuous mentorship, support for life-long learning and growth opportunities
•Opportunities for advancement and career growth within the organization
•A rewarding and meaningful work experience where you can enrich your life and the
lives of others through your work.
•Employee Family Assistance Program.
•Robust benefits package.
Extendicare is a leadingprovider of care and services for seniors throughout Canada.
Through our networkof123 owned and operated long-term care homes, as well as our
home health care operations serving more than 10,000 patients annually, we provide people
with the care theyneed wherever they call home. Our qualified and highly trained workforce
of 22,000 individuals are united by a dedication to quality care and by our vision for a future
where everyone in Canada has access to the care and support they need to live their best
lives.

#ExtendicareOntCentral1

Time Type:

Full time

At Extendicare, we’ve spent more than 50 years dedicated to enhancing the quality of life for residents in our long-term care homes across Canada. When you join Extendicare, you become part of a compassionate, mission-driven team committed to creating a safe, supportive, and enriching environment for every resident we serve.​

​

We provide competitive compensation that reflects the value of this role and the unique qualifications each candidate brings. Final salary offers are based on a variety of factors such as your skills, experience, education, and alignment with the responsibilities of this position.

​

Base salary is one component of our broader total rewards package. We offer a comprehensive suite of benefits designed to support your health, financial well-being, and long-term career growth. Your recruiter can provide more details about our total rewards offerings during the hiring process.​

​

We may use artificial intelligence (AI) tools to support certain stages of the recruitment process, such as reviewing applications, analyzing resumes, or assessing candidate responses. These tools assist our recruitment team but do not replace human judgment — every application is reviewed by a member of our team to ensure thoughtful and equitable consideration. If you would like more information about how your data is processed, please contact us.​

​

Extendicare is committed to fostering an accessible, inclusive, and equitable hiring process. We gladly accommodate the needs of applicants throughout all stages of recruitment and selection upon request.​