Payactiv

Director of Card Services

Payactiv  •  Milpitas, CA (Onsite)  •  4 months ago
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Job Description

Who we are…We are Payactiv, a FinTech company in the heart of Silicon Valley, devoted to giving workers access to their earned wages when they need them. Payactiv is the pioneer and industry leader in Earned Wage Access. We are the only Certified B Corporation and Public Benefit Corporation in our industry. Our app provides millions with financial services that help them avoid debt, manage their finances, and regain flexibility to pay for things on their own schedule.
Payactiv is seeking a Director of Card Services, based in our Milpitas CA office. In this new role, as the Director of Card Services, you have a unique opportunity to join a company that is making the world a better place. This person will work closely with the leadership team and will be responsible for the operations of card functions that are client and cardholder-facing.

What you will do...

  • Participate and support the card growth plan
  • Card content and collateral including web, app, collateral, and user notifications. 
  • Paycard onboarding experience
  • Card IVR and customer service experience
  • Card issues reported at customer service and client support
  • Card reviews and complaints on social media including card declines
  • Paycard business analysis and client QBRs
  • Liaison between Paycard sales, onboarding, and account management

What you need...

  • 10+ years in card management roles
  • Proven ability to thrive in a mid-stage startup
  • A reputation of being trustworthy with integrity and dignity
  • Ability to be agile and aggressive with a positive attitude
  • Be a strategic risk-taker     
  • Have a service mindset to support other stakeholders, clients, and cardholders
  • Excellent communication skills both written and verbal
  • Proficient in Google Office suite
  What we offer:·         Health, dental and vision insurance·         401K, traditional and Roth·         Tuition Assistance or Tuition Reimbursement·         Monthly Gym Reimbursement·         Paid time off to volunteer·         Paid Family Leave (California)·         Paid Vacations·         Complimentary office lunches·         Opportunity to grow·         Opportunity to work with a great team committed to making a difference.
Payactiv

About Payactiv

Payactiv is the best way for employees to get financial relief between paychecks, a service needed by two-thirds of the workforce. We give businesses the tools essential to ease the financial stress of their employees and build a higher performing workforce.

First to revolutionize timing of pay

Payactiv is the right way to improve employee financial health. Our aim is to empower lower-income American workers with dignity. We accomplish this by providing employees timely access to their earned-but-unpaid wages.

Technology

Our social responsibility DNA and decades of experience in payments technologies helped us reimagine the way financial services should be delivered to lower-income workers. Payactiv is designed to help each and every user reach financial resilience and wellness.

Implemented in companies nationwide

Payactiv serves thousands of employees and industries all across the board—restaurants, factories, hospitals, retail stores, and many more. Walmart is one of our marquee clients.

Industry
Finance & Insurance
Company Size
201-500 employees
Headquarters
San Jose, California
Year Founded
2012
Website
payactiv.com
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