This is a remote position.

Start Date:
ASAP

Type
: Permanent (Full-time)

Salary
: R60 000 - R64 000
(DOE)

OPTIMISE AND SCALE THE SYSTEMS THAT POWER WILDLIFE EDUCATION

WHY THIS ROLE MATTERS

As our Director of Business Systems, you will take overall business-wide responsibility for our global systems infrastructure and Salesforce ecosystem. By driving cross-functional alignment, you will safeguard business continuity with technical fail safes and execute systems-driven commercial projects. Your work directly ensures that our digital infrastructure seamlessly supports our core mission: developing the next generation of expert field guides and conservationists.

WHAT YOU'LL BE DOING

• 
  Salesforce Ecosystem Management: Strategically managing, scaling, and integrating a Salesforce ecosystem across a multi-departmental organisation.

• 
  Workflow Configuration: Acting as a hands-on Salesforce expert to independently, configure, customise, and build complex workflows, flows, and automations.

• 
  Infrastructure Optimisation: Managing and optimising booking infrastructure, data platforms, and automated workflow software from end to end.

• 
  Quality Assurance: Designing and implementing technical quality assurance mechanisms, including systemic fail safes and fail overs, to prevent business downtime.

• 
  Commercial Projects: Leading systems-driven commercial optimisation projects aimed specifically at improving the business's cash position and reducing cancellation rates.

• 
  Customer Journey Enhancements: Identifying and executing continuous system improvements to enhance the customer experience journey and customer communication touchpoints.

• 
  Cross-Functional Alignment: Managing cross-functional alignment to ensure seamless integration, training, and deployment of new digital tools across global business units.

• 
  Tech Stack Audits: Regularly auditing the organisation's tech stack to identify inefficiencies, negotiate vendor pricing, and execute migrations to more cost-effective tools.

Requirements

WHAT YOU BRING TO THE TEAM

• 
  5+ years of experience in a role with overall business-wide responsibility for Systems in a medium-sized (50+ employees) or larger business.

• 
  Proven experience in strategically managing, scaling, and integrating a Salesforce ecosystem across a multi-departmental, global organisation.

• 
  Hands-on Salesforce expertise with the capability to independently, configure, customise, and build complex workflows, flows, and automations.

• 
  Demonstrated experience managing and optimising booking infrastructure, data platforms, and automated workflow software from end to end.

• 
  Experience designing and implementing technical quality assurance mechanisms, including systemic failsafes and failovers, to prevent business downtime.

• 
  Experience in identifying and executing system improvements to enhance the customer experience journey and customer communication.

• 
  Proven ability in managing cross-functional alignment to ensure seamless integration of new digital tools across global business units.

• 
  Led systems-driven commercial optimisation projects to improve a business's cash position.

• 
  Experience regularly auditing an organisation's tech stack to identify inefficiencies, negotiate pricing, or migrate to more cost-effective tools.

Bonus if you also have:

• 
  Track record of successfully leading systems-driven commercial optimisation projects to improve a business's cash position and reduce cancellation rates.

• 
  Experience of the key commercial issues in the travel sector.

ABOUT BUSHWISE

Bushwise
is a leading Field Guide Training company, dedicated to developing the next generation of expert field guides and conservationists. We offer immersive, career-launching courses in some of Africa's most stunning wild spaces. Our commitment is to life-changing transformation, providing students with the knowledge, skills, and values to become successful professionals who drive real-world biodiversity outcomes.

YOUR NEXT STEP

If you are ready to take the next step in your career and join our team, we want to hear from you!