Job Description

Overview

MCAPS-Core accelerates customer outcomes and business growth. By uniting product, engineering, marketing, sales, customer success, and partners around a common customer mission, we help customers realize value faster and turn innovation into measurable business impact. Through deep technical expertise and differentiated go-to-market execution, we win competitively, capture market share, and scale repeatable growth motions. We differentiate through value creation - delivering world-class, AI-powered customer experiences that accelerate adoption, strengthen loyalty, and create sustainable competitive advantage, driving growth that outpaces the market.

MCAPS-Core Data & Applied AI (DAAI) is a centralized data and AI organization driving Microsoft's transformation through enterprise data platforms, advanced analytics, AI-powered solutions, automation, and governance. Our mission is to turn data into intelligence and intelligence into action, empowering teams across Microsoft to accelerate decision-making, increase productivity, and deliver exceptional customer outcomes through innovative customer-zero solutions.

MCAPS-Core DAAI is seeking a strategic and results-driven Director of Business Program Management to lead business transformation initiatives that accelerate Microsoft's data, analytics, and AI ambitions. In this role, you will partner across engineering, analytics, customer success, operations, and executive leadership teams to define strategy, drive execution, and deliver innovative solutions that transform data into intelligence and intelligence into action.

Candidates who live within 50 miles of Microsoft's Redmond campus will be required to work in the office 3 days per week.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Define and drive strategic programs that advance DAAI's data, analytics, AI, and business transformation objectives.
• Partner with senior business and technical leaders to identify opportunities, prioritize investments, and deliver measurable business outcomes.
• Lead cross-functional initiatives spanning data platforms, reporting, automation, AI agents, governance, and operational excellence.
• Translate complex business challenges into scalable solutions that improve productivity, decision quality, and customer impact.
• Establish program governance, success metrics, communication strategies, and change management plans to ensure successful adoption.
• Drive alignment across stakeholders and foster collaboration between engineering, analytics, operations, and business teams.
• Champion customer-zero innovation by leveraging Microsoft's technologies internally to solve business challenges and generate scalable best practices.

Other:

• Embody our culture and values.

Qualifications

Required/minimum qualifications

• Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
• OR equivalent experience.

Other Requirements:

• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or preferred qualifications

• Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management, or process improvement
• OR Bachelor's Degree in Business, Operations, Finance, or related field AND 15+ years experience in program management, process management, or process improvement
• OR equivalent experience.
• 3+ years of experience managing cross-functional and/or cross-team projects
• Management, Operations, Planning, Finance, Workforce Planning, or equivalent experience, including experience leading complex cross-functional programs, developing executive recommendations, and influencing senior stakeholders in a matrixed environment.
• Proven ability to influence, collaborate, and communicate effectively across diverse audiences, executive stakeholders, and highly matrixed organizations.
• Program management, process optimization, and operational excellence experience, with a track record of leading large-scale cross-functional initiatives.
• Strategic problem solver with the ability to develop creative, data-driven solutions to complex business challenges.
• Demonstrated success building trusted partnerships and driving impact through influence, collaboration, and relationship management at all organizational
• Experience leading business operations, budgeting, financial planning, forecasting, and workforce/headcount planning processes.
• Expertise in driving enterprise transformation programs, including AI strategy, AI operations, governance, and investment planning.
• Exceptional executive storytelling, business review development, and communication skills, with the ability to translate complex concepts into clear business outcomes.

Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.