Job Description

Director of Business Office – New Behavioral Health Hospital near Jacksonville, FL - Opening Late Summer 2026

The Director of Business Office plans, develops, organizes, implements, evaluates and supervises business office activities including the financial counselling, billing and collections functions for all service lines.

Coastal Pines will be a modern, purpose-built facility and a cornerstone of behavioral health care in Northeast Florida, designed to meet the growing demand for high-quality psychiatric services in the region. The 144-bed behavioral health hospital, located in St. Johns, will offer a full continuum of services including inpatient psychiatric care, Partial Hospitalization Program (PHP), Intensive Outpatient Program (IOP), and Electroconvulsive Therapy (ECT).

What We Offer:

Our leaders are equipped with the tools, support, and benefits they need to thrive:

• Competitive compensation package including performance-based incentives
• Comprehensive medical, dental, and vision insurance
• 401(k) plan with company match through Acadia Healthcare
• Equity/stock-based incentive awards for long-term financial growth
• Generous paid time off including vacation, holidays, and sick days

If you're ready to lead with purpose and drive lasting impact in the behavioral health space, we invite you to consider joining us at Coastal Pines Behavioral Health.

Responsibilities

​ESSENTIAL FUNCTIONS:

• ​Monitor and report on key metrics such as cash collections, days outstanding, unbilled, denials, daily census, etc. in conjunction with the CFO.
• ​Establish and maintain controls for all cash collected and posted in patient accounting system.
• ​Maintain effective communication with third party insurance carriers to resolve issues that impede cash flow and detract from patient/member satisfaction.
• ​Provide staff management to include hiring, development, training, performance management and communication to ensure effective and efficient department operation.
• ​Maintain effective communication with the leadership team to ensure that all third-party compliance guidelines are met.

• ​Select and monitor outside collection vendors engaged in the collection of facility receivables. Review and balance agency reports to system reports and approve agency invoices.
• ​Lead and provide operational directives for all Business office activities related to the claim’s management and collections of the facility receivables and ensure timely, efficient cash collections to support the overall financial goals of the facility.
• ​Define and provide the necessary support and leadership to achieve departmental goals and objectives.
• ​Review all statistical reports to monitor trends and determine operational deficiencies and implement corrective action plans as necessary.
• ​Work closely with Utilization Review and Admissions staff to ensure proper authorization of patient insurance coverage.

• ​Manage and direct subordinate staff to identify goals and objectives.

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OTHER FUNCTIONS:

• ​Perform other functions and tasks as assigned.

Qualifications

​EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• ​High school diploma or equivalent required. Bachelor’s degree in Business Administration or related field preferred.
• ​Five or more years’ job-related experience required. Preferably in behavioral health.
• ​Three or more years’ supervisory experience required.

• ​Strong revenue cycle technical skills required.

​LICENSES/DESIGNATIONS/CERTIFICATIONS:

• ​Must have and maintain a valid driver's license, maintain automobile insurance coverage and have access to an automobile, where facility requires.

We are committed to providing equal employment opportunities to all applicants for employment regardless of an individual’s characteristics protected by applicable state, federal and local laws.

AHGROW

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