Job Description

Oversee the execution of banquet events to ensure superior guest service, operational excellence, and maximum profitability. Ensure all banquet functions are set up and serviced according to guest expectations, banquet event orders, brand standards, and hotel procedures. Maintain quality, service, safety, and compliance standards in accordance with federal, state, and local regulations.

Duties and Responsibilities:

• Manage the day-to-day activities of the banquet operation, including scheduling, assigning work, and ensuring proper shift coverage.
• Ensure banquet rooms, table set-ups, buffet stations, receptions, coffee breaks, and service areas are properly prepared, clean, attractive, and aligned with banquet event orders.
• Conduct pre-function meetings with banquet colleagues and review all event details, service expectations, timing, and special requests.
• Coordinate with Culinary, Catering, Sales, Stewarding, Housekeeping, Engineering, AV, and other departments to ensure successful event execution.
• Greet clients and guests, respond to requests or concerns promptly and professionally, and ensure appropriate service recovery when needed.
• Review guest checks with clients after functions and obtain required signatures.
• Ensure all banquet colleagues are properly trained and have the tools, equipment, and supplies needed to perform their duties effectively.
• Monitor banquet inventory, equipment, supplies, linen, glassware, and uniforms to ensure proper storage, usage, par levels, and replenishment.
• Assist in controlling departmental labor, expenses, and operating costs while supporting budget and profitability goals.
• Ensure banquet facilities and equipment are maintained, cleaned, properly stocked, and prepared for upcoming business volumes.
• Communicate and enforce hotel policies, safety standards, service procedures, and departmental expectations.
• Recommend or initiate staffing-related actions, including coaching, counseling, disciplinary action, and performance feedback, in accordance with company policies.
• Promote teamwork and quality service through daily communication and coordination with internal departments and external contacts.
• May assist banquet colleagues during peak periods, handle incoming/outgoing boxes or exhibit materials, and serve as Manager on Duty as needed.

Accountability:

This role supervises banquet colleagues in a full-service, luxury hotel environment with high-volume banquet and event operations. The Head Banquets Manager may oversee subordinate supervisors and is responsible for ensuring smooth execution of assigned banquet functions while maintaining guest satisfaction, service standards, and operational efficiency.

Qualifications and Requirements:

High school diploma or equivalent required. Some college or formal training in food and beverage operations preferred. Minimum of 3 years of experience in banquets or food and beverage operations, including at least 1 year of supervisory experience, or an equivalent combination of education and experience. Previous experience in a union environment and/or New York Collective Bargaining Agreement environment preferred. Must speak fluent English. California Department of Health Food Handler Certification required.

Physical Requirements:

• Carrying or lifting items weighing up to 50 pounds
• Moving throughout banquet and function areas
• Handling objects and equipment
• Bending, stooping, and kneeling

Other Requirements:

• Strong communication, leadership, organizational, and problem-solving skills
• Ability to interact professionally with guests, colleagues, vendors, and third parties
• Ability to read and interpret banquet event orders, reports, schedules, and instructions
• Basic mathematical skills, including budgeting, labor, percentages, variances, and profit/loss concepts
• Alcohol awareness certification and/or food handler permit as required by local or state regulations
• Must be available to work nights, weekends, and holidays as business needs require

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion?

The salary range for this role is $85,000 - $90,000 annual.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?