Job Description

Job Location Dogs Inc Main Campus - Palmetto, FL 34221

Join a team that’s changing lives—one extraordinary dog at a time.

About Dogs Inc:

Dogs Inc is a mission-driven nonprofit with a world-class reputation for transforming lives. Every day, our remarkable dogs empower people with greater independence, confidence, and joy. Behind the scenes, it takes a talented and passionate team to make that magic happen.

We’re looking for an experienced and enthusiastic Director for our Admissions and Student Services department who loves making a difference. If you're someone who enjoys rolling up your sleeves to ensure accuracy, keep things running smoothly, and support a meaningful mission, this could be the perfect role for you.

What You'll Do:

You’ll be a key part of our operations department, managing our service dog application process and experience.

Core Responsibilities:

• Lead, manage, coach and motivate staff and volunteers assisting in the Admissions and Student Services department.
• Create and maintain a positive work environment with all stakeholders engaging with the Admissions and Student Services department.
• Manage all aspects of the application and approval process.
• Ensure all documents are complete for the weekly application panel.
• Facilitate our appeals process.
• Ensure students are well informed, understand expectations of class and prepared for arrival to campus.
• Manage contract process with students.
• Create consistent and ongoing communication with applicants in waiting.
• Manage inventory of dog leashes, collars, harnesses, and other equipment for students during training and class.
• Oversee successful enrollment of students into the Alumni Benefits program including presentation during class of the program benefits, enrollment, and addressing any questions.
• Ensure timely updates and routine reviews of program status are provided to key partners of the Alumni Benefits program
• Ensure reimbursement of veterinary expenses of those enrolled in the Alumni Benefits program are processed in a timely manner.
• Management of student intake and post-graduation materials.
• Ensure all processes and procedures align to the standards of The International Guide Dog Federation and Assistance Dogs International.
• Ensure exceptional experiences of students.
• Conduct weekly feedback sessions with students in class to ensure experience is exceptional and address any concerns regarding their class experience.
• Create and maintain a culture of innovation and continuous quality improvement.

A Typical Day Might Include:

• Focused reporting and data analysis to ensure accuracy and completeness.
• Manage staff communication with applicants to address inquiries regarding the status of their application, always providing courteous and informed support.
• Oversee any volunteer participation in the processes of the Admission and Student Services team.
• Manage staff communication with those participating in Alumni Benefits

Organizational Culture & Expectations:

We are a mission-driven organization that values collaboration, accountability, and a positive work environment. The ideal candidate will:

• Demonstrate a willingness to support and collaborate with team members across departments.
• Accept and apply constructive feedback in a professional manner.
• Maintain a positive, solutions-oriented attitude and foster a cooperative work environment.
• Work independently with minimal supervision while taking initiative and meeting deadlines.
• Exhibit reliability and punctuality, with a strong commitment to attendance.
• Contribute to maintaining a clean, safe, and welcoming environment for staff, guests, volunteers, and our dogs—including reporting or addressing safety concerns as they arise.

Qualifications

What You Bring to the Pack:

• At least 5 years’ experience with an academic admissions program.
• Strong ability to motivate individuals to deliver results. Bachelor’s degree preferred. Excellent oral and written communication skills.
• Must be able to deal with confidential and sensitive information.
• A degree in Communications or Management is preferred. Experience working with people with disabilities.
• Strong experience with databases.
• Proficiency in Microsoft Office, especially Excel, Outlook, and Word.
• Excellent communication and customer service skills

Physical Requirements:

• Ability to sit for extended periods throughout the workday, with occasional walking and light lifting of up to 25 pounds.
• Occasional exposure to outdoor weather conditions as job duties require.
• Requires manual dexterity, mobility, and the ability to perform tasks involving close visual attention.
• Work is performed in an office environment with moderate noise levels.

Why Join Dogs Inc?

At Dogs Inc, we don’t just change lives—we transform them. When you join our pack, you’ll get:

• Comprehensive Benefits: Full dental and vision insurance premiums covered, competitive medical coverage, and a $15,000 life insurance policy.
• Retirement Match: A discretionary retirement plan match for all benefit-eligible employees after one full year of employment.
• Campus Perks: Free access to our fitness center and chef-prepared lunches served on campus (Monday-Friday).
• Time to Recharge: Generous Paid Time Off policies (12-20 days/year based on tenure). Enjoy 13 paid holidays—including your birthday!
• Reward-Based Programs: Our Learn and Earn education program and Pawsitive Strides walking program offer many opportunities to earn additional Paid Time Off.
• Dog-Friendly Workplace: Bring your well-behaved, pre-screened dog to work and enjoy the ultimate companion-friendly environment.