Job Description

Position Title: Director of Admissions (JOB 3348)

Reports To: Health Center Administrator Department: Health Center

JOINING THE CARILLON TEAM

Carillon is West Texas’ premier senior living community and is home to more than four hundred independent living, assisted living and skilled nursing residents. As part of the Carillon Team, you’ll enjoy our exceptional work environment, a highly collaborative staff of professionals, generous compensation, and a full suite of benefits including medical, dental, vision, life, accident and hospitalization insurance, as well as a robust retirement savings plan.

OF RESPONSIBILITIES

Responsible for managing and supervising the Carillon Health Center admissions process and personnel. Develops and maintains relationships with area medical centers, providers and discharge planners to ensure Carillon remains the preferred post-acute care and skilled nursing facility in the region. Oversees prospective resident health assessments, admissions criteria, pharmaceutical criteria, financial matters, family relations, and all other aspects associated with admitting new residents. Ensures Carillon Health Center meets or exceeds all admissions goals, and operates in compliance with all federal, state, and corporate regulations and policies.

ESSENTIAL JOB FUNCTIONS

1. Meets the heath center’s sales and occupancy goals in accordance with the strategic marketing plan.
2. Coordinates with Carillon independent and assisted living program leaders to facilitate the continuum of care.
3. Networks with area healthcare professionals through presentations within the region, health center tours, and other outreach initiatives to market Carillon Health Center’s capabilities and standards of excellence.
4. Ensures ongoing communication with prospective resident care team members, including hospital discharge planners, providers, family members, and other stakeholders.
5. Assesses potential residents by reviewing medical records, prior authorizations, pharmaceutical requirements and level-of-care to determine suitability for admission.
6. Collaborates with physicians, nurses, therapists, social workers, case managers and other interdisciplinary team members to ensure a positive admissions experience.
7. Leads the admissions team in reviewing all admission related information with the prospective resident and/or responsible party, including financial matters, required signatures, pertinent social and medical information, attending physician information, Medicare Part A coverage and non-coverage procedures, and any required documentation.
8. Oversees coordination of the pre-admission process, including clinical and pharmaceutical information, financial information, durable medical equipment needs, etc.
9. Manages the health center’s public relations to include health fairs, regional presentations, and other outreach to the local healthcare community.
10. Works in conjunction with Life Care Services corporate marketing team to create and disseminate relevant health center marketing materials.
11. Informs the health center interdisciplinary team of daily census activity such as admissions, discharges, deaths, room transfers, changes in payment methods, and temporary and permanent apartment status.
12. Oversees welcoming newly admitted residents to the community before and throughout the admissions process.
13. Ensures confidentiality regarding admission information and resident records.
14. Ensures 24/7 communication with health center staff including periodic weekend on-call as needed to support the admissions process.
15. Serves as primary back-up for the Admissions Coordinator role.
16. Other duties as assigned by the Health Center Administrator.

OTHER DUITES:

• Attends in-service training and education sessions as assigned.

HOSPITALITY FOCUS

Carillon fully embraces a culture of hospitality. To that end, we include the following hospitality promises as a guide for our interpersonal interactions with residents, co-workers, and guests:

1. We greet residents, employees, and guests warmly, by name and with a smile.
2. We treat everyone with courteous respect.
3. We strive to anticipate resident, employee and guest needs and act accordingly.
4. We listen and respond enthusiastically in a timely manner.
5. We hold ourselves and one another accountable.
6. We embrace and value our differences.
7. We make residents, employees and guests feel important.
8. We ask, “Is there anything else I can do for you?”
9. We maintain high levels of professionalism, both in conduct and appearance, at all times.
10. We pay attention to details.

KNOWLEDGE AND ABILITY

• Skilled in presenting complex information to groups and individuals.
• Demonstrates advanced oral and written communication skills.
• Capable of functioning independently in a multi-task environment, as well as part of a team.
• Demonstrates the ability to define problems and suggest/implement solutions.
• Demonstrates strong planning, organizational, presentation and facilitation skills.
• Demonstrates understanding and empathy for the unique needs of the elderly.
• Displays a courteous, friendly and helpful customer-service oriented attitude toward residents, family members, outside healthcare professionals and other stakeholders.

EDUCATION AND EXPERIENCE

1. Minimum bachelor’s degree. RN or LBSW/LMSW strongly preferred.
2. Good working knowledge of Medicare Part A/HMOs/Insurances, certification procedures, and medical terminology.
3. At least 2 years of long-term care experience.
4. Able to work flexible hours.
5. Familiar with federal and state regulations and requirements for long-term / elder care.
6. Healthcare case management experience is preferred.
7. Licensed as applicable by the State of Texas.
8. Position requires some local off-property travel. Must possess reliable transportation.

PERSONAL AND PUBLIC CONTACT

Will have personal contact with all levels of Carillon staff, residents, family members, and other elder care professionals.

PHYSICAL/MENTAL CONDITIONS

Must be able to sit for up to 50% of the workday. Must be able to stand and walk throughout the community for up to 50% of the workday. Must be able to push or pull 50 pounds unassisted. Must be able to lift up to 30 pounds. Must be able to bend and reach. May be exposed to infectious and contagious diseases

OSHA TASK CATEGORY I

Tasks that involve exposure to blood, body fluids, and tissues.

COMPLIANCE

Responsible for abiding by all Carillon policies and procedures to include the Code of Ethics and the principles and standards set forth for conducting the business and affairs of Carillon, Inc.

Health Insurance Portability and Accountability Act of 1996 (HIPAA)

Responsible for abiding by all Carillon policies and procedures relating to HIPAA.