Job Description

Job Location: 412 - New York, NY 10128
Position Type: Full Time
Salary Range: $115,000.00 - $130,000.00 Salary/year

Position Summary and Overview
The Director of 412 Squash serves as the pivotal force behind The Spence School’s public-facing squash program, blending strategic vision with operational prowess to foster excellence and drive success. This role involves a broad spectrum of duties, from managing squash programs and coordinating events to developing marketing strategies and leading teams. Strong leadership, an in-depth understanding of sports management, and a commitment to promoting athletic integrity are essential qualities of this position. This role reports to Spence’s Chief Financial and Operating Officer.

Qualifications:
- Experience in managing staff scheduling and training
- Experience and success in delivering excellent customer service, executing high operational standards, leadership, and promoting a positive environment
- Action-oriented personality with a 'get it done' attitude and strong focus on efficiency
- Excellent communication skills
- Ability to work under pressure and handle multiple tasks
- 5-10 years of sports management leadership experience
Responsibilities and RequirementsResponsibilities:
- Financial Management and Budgeting
- - Collaborate with the CFO to manage data-driven budgets, monitor real-time fiscal performance, and execute strategic financial plans that optimize the facility’s operational efficiency and long-term profitability.
- - Design and implement a multi-tiered pricing strategy for seasonal programs and yearly memberships
- - Develop a competitive, tiered compensation structure for squash professionals
- Facilities Operations & Management
- - Coordinate the daily operations and management of a nine-court squash facility
- - Data Entry of client court rentals, clinics and lessons
- - Create client proposals (clinics and/or lessons for both juniors & adults)
- - Create department policies and procedures for all areas and staff members
- - Create & develop relationships with prospective members and players
- - Provide customer service, problem solving, tours for new prospective students and players
- - Hiring, training and developing the Operations Team
- - Oversee preventative maintenance; capital improvements to 9-court squash facility
- - Vendor Contract and Procurement Management
- - Website content creation and management
- Programming & Scheduling
- - Build programming for each season in reservation software (PlayByPoint)
- - Collaborate with Head Squash Coach to create program offerings for each season
- - Work closely with Spence’s Athletic Director to coordinate middle school and varsity squash schedules
- - Manage all court rentals to other institutions
- Personnel
- - Manage a team of Site Monitors, Operations Coordinators, Head Squash Coach and a roster of independent squash coaches
- - Provide necessary operational support to every department as needed
- - Onboarding and offboarding of all staff members and coaches
- Sales
- - Strategic partnership with nonprofit sports organizations for youth events
- - Private corporate groups
- Work closely with external partners
- - Corporations for Private Events: pitch, sell, implement & execute private squash events
- - Local Private Schools (LS,MS,US): school squash court rentals; billing, invoicing, scheduling
- - Local Squash Clubs: community outreach to partner on seasonal junior and/or adult events
- - NY Squash (adult league): coordinate participation and court use for an adult league for 412 Squash members

Requirements:
- Strong communication skills
- Being customer service-oriented with previous experience in customer service and education is a plus
- Capacity to multitask
- Be a collaborative team member eager to learn and grow professionally
- Be willing to attend meetings and assist with special events as needed
- Must possess current CPR / FIRST AID certifications or must be willing to obtain them within a specified timeframe
- Complete sexual harassment and mandated reporter trainings
- Successfully pass a background check and provide proof of citizenship or legal status
Spence is committed to an equitable program and a diverse faculty and student body. We therefore actively seek candidates from diverse backgrounds.