Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

This position provides leadership and direction to the Airport Operations team across Mexico and Canada, ensuring safety, compliance, reliability, and financial performance to achieve business objectives and strategic goals. This key role is responsible for two key countries outside the U.S. and will collaborate closely with Contact Centers, Sales, Security, Government Affairs, and airline partners to enhance the customer experience and deliver a differentiated product and service. Additionally, this role works closely with teams at Skyview and across the company to maintain alignment and support the long-term success of AA’s Mexico and Canada operations.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Oversee and provide long-term strategic direction to the airports, establishing and maintaining the highest possible standards in the areas of safety, security, operating metrics, customer service, net promoter scores, financial performance and competitive position all while remaining in compliance with Company regulations
• Responsible for all aspects of stations operating in Mexico and Canada, including achievement of operational performance, safety, and efficiency goals. Represent American Airlines with business partners, unions, government agencies and airport authorities
• Work closely and partner with Sales, Contact Centers and airlinepartners to enhance the customer experience and deliver a product and service that is differentiated from the competition
• Support the transformation of American Airlines culture in the region employing the Leadership Attributes: caring, collaboration, development, results and future
• Select, develop, and lead General Managers and field station management staff
• Ensure stations have the tools and resources necessary to operate effectively and efficiently
• Collaborate effectively with Sales, Marketing, Contact Centers, Network Planning, Accounting, Finance, Payroll, Tech Ops, Flight, Inflight, Inflight Dining, Business Partners, Premium Services, Security, Government Affairs, People Department, and other teams and departments as necessary for the success of American Airlines goals
• Represent American Airlines on regional industry affairs, negotiate and influence spending on airport related projects, and ensure an influential relationship with regulatory agencies as the American Airlines representative
• Advocate collaboration across the region and with other regions in the International Division, to continuously seek areas for improvement and to develop and implement joint procedures
• Champion initiatives and diverse projects to ensure the best outcome for the Company
• Validate the trust by ensuring a rewarding, inclusive and supportive work environment
• Build strong, positive working relationships with the Unions across the region
• Undertake any other reasonable duties consistent with the post

All you'll need for success

Minimum Qualifications-Education & Prior Job Experience

• Bachelor’s degree in relevant field and/or equivalent experience or training
• 10 years of airline industry leadership experience, with a concentration in airport operations both in Customer Care and Customer Operations (above and below the wing)
• Fluently read, write, and speak English and Spanish
• Ability to travel, as necessary
• Minimum Qualifications-Education & Prior Job Experience

Preferred Qualifications- Education & Prior Job Experience

• Advanced degree or MBA (or equivalent) preferred
• Proven experience of working in an international environment
• Strong understanding of the international operational environment

Skills, Licenses & Certifications

• Demonstrates the highest level of ethics and integrity
• Ability to coach, mentor, and serve as a role model for all team members
• Ability to influence others through outstanding interpersonal skills, collaboration, and negotiation skills
• Ability to create and sustain a culture that encourages self-development, growth, and performance excellence
• Ability to be an action-oriented, process and results-driven leader, with a natural aptitude for engaging employees across multiple workgroups, as well as advocating and managing change
• Ability to motivate front-line leaders and front-line team members to align around operational goals and deliver results through teamwork and individual accountability
• Ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisions
• Ability to creatively seek opportunities that will improve the way that things are done, embrace and initiate change, and positively challenge established work practices for the benefit of the organization and customers; demonstrated proficiency in identifying areas for continuous improvement
• Strong problem-solving, decision-making, time-management, and organizational skills, with the ability to optimize the use of all available resources and deliver on multiple priorities
• Ability to demonstrate a strong executive presence
• Strong quantitative, financial, and analytical skills with an aptitude for problem solving
• Strong background in airport operations, inclusive of the budget process, headcount, leadership development and staffing
• Excellent communication, presentation, and interpersonal skills, with ability to handle complex topics comfortably and to interact effectively with all levels, both verbally and written
• Experience of implementing procedures and ensuring consistent service delivery
• Ability to build relationships with senior management across the company and internal and external customers
• Self-motivated, highly organized, capable of handling large scale projects with an enthusiastic approach to challenges
• Ability to demonstrate a flexible approach to managing across sites and locations

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health benefits to help you stay well.
• Additional Benefits: Other great benefits include our Employee Assistance Program, discounts on hotels, cars, cruises and more.

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.

Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.