Director, Marketing Systems & Enablement

Franklin, TN

Onsite

TheDirector, Marketing Systems &Enablement isa key part of the transformational journey to data driven brand building with the aimto transformthe way we connect with the pet parents and build relationships with them at the heart of everything we do. Reporting to the VP, Marketing Operations & Transformation youwill own the marketing-side leadership of how the Marketing function uses technology, data, and ways of working tooperateeffectively — and incubates the new disciplines, practices, and capabilities the function will need next. Translates marketing's business needs, use cases, and requirements into clear direction for the Digital and technology organizations who deliver against them, and stewards the cross-functional work that ensures every platform investmentactually createsmarketing value.

What are we looking for?

• Bachelor’s Degreerequired

• 12+years in marketing operations, marketing technology leadership, business operations, or a closely related discipline

• CPG experience strongly preferred — multi-brand portfolio environments most relevant for the complexity and scale this role requires

• Demonstrated experience leading enterprise-scale platform decisions, integrations, and consolidations

• Track recordbuilding enablement and capability programs that shifted how an organization works, not just trained people on tools

• Experience designing cross-functional workflows, governance models, and operating standards

• Comfortoperatingat the executive table across marketing, IT, finance, and procurement

• Proven people leadership with a demonstrated commitment to developing talent and building team engagement

• Experience managing senior stakeholders in matrixed environments

Whatwould beyour key responsibilities?

Optimizing & evolving digital experience for business value

• Owns the digital experience that engages and drives mutual value for pet parents — including but not limited to brand sites, registration and retention flows, owned email programs, and content hubs

• Accountable for the Digital Consumer Experience strategy and optimization function: experimentation, journey design, personalization, and conversion across owned digital properties

Driving direct consumer engagement

• Accountable for the CRM and lifecycle marketing function as relevant for CPG: email and social CRM, and the automated journeys that convert recruited consumers into engaged ones and engaged consumers into repeat purchasers

• Ensures CRMoperatesas the connective layer between recruitment, retail activation, and the broader integrated communications plan — turning first-party data into an asset that compounds business value over time

Discoverability & AI-first brand visibility

• Accountable for the Search and GEO discipline: how brands surface in classical search and howthey'rerepresented in AI-generated answers across the emerging generative search ecosystem

• Owns the function's approach to AI-assisted writing and content production at scale: editorial discipline, brand voice fidelity, prompt and playbook infrastructure, and the workflows that integrate AI writing into the brief-to-publish engine

Incubation of emerging practices

• Owns the incubation of new disciplines, practices, and capabilities Marketing needs next — including current bets like AEO/GEO and AI writing, and the future practices yet toemerge

• Designs the operating model that allows new practices to be piloted with discipline: clear hypotheses, defined measurement, structured experimentation, and honest assessment of what's working

• Graduatesmature practices into operationalized homes elsewhere in the organization whenthey'reready, keeping the team focused on the nextbig thing

Marketing requirements & use case leadership

• Owns the consolidation, prioritization, and articulation of marketing's business needs, use cases, and requirements; serves as the senior marketing voice that briefs the Digital and technology organizations on what the functionactually needsto deliver against business objectives

• Translates marketing problems into technology requirements — and translates technology capability back into marketing language — fluently in both directions

Value realization & investment stewardship

• Owns the marketing-side accountability for ensuring the value of every platform, data, and capability investment is worth its cost; stewards the business cases that connect technology and operations spend to measurable marketing outcomes

• Defends long-term investments when short-term pressure mounts; resists vendor-led agenda-setting and protects the function's center of gravity

Capability building & enablement

• Owns the capability development agenda for the IC&M function — what skills the organization needs to build, how learning and adoption happen — treating capability as infrastructure, not training

• Drives adoption of Mars-approved AI platforms and emerging practices across the function to improve productivity and marketing effectiveness

Team leadership & cross-functional accountability

• Accountable for the standards, outcomes, and development of the full team — across Digital CX, CRM, Search/GEO, AI Writing, and the disciplines yet to be added; provides the executive cover, prioritization, and sponsorship the team needs to do their best work

• Attracts, leads, and develops direct reports to be recognized as top-talent with high-qualityobjectivesand development plans

What can you expect from Mars?

• Opportunity to bring your pet to work.

• Commitment to create a safe, healthy, and sustainable world for our partners and the communities in which weoperate

• Commitment to make A Better WorldForPets™ a world wherethey’rehealthy,happyand welcome.

• Commitment to our consumers and focus on positivelyimpactingthe planet and the population.

This role is based in Franklin, TN with regular in-office collaboration expected. Flexibility is a key enabler—empowering associates to make choices that support both business outcomes and personal needs, including occasional remote work.

Mars does not sponsor visas for this role.

This position is not eligible for relocation benefits

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