Job Description

The Director Quality will be responsible for implementing and maintaining quality management systems, processes, and procedures to ensure that our products/services meet the highest standards of quality and reliability. The Director Quality will lead a team of quality professionals in efforts to drive Quality Excellence within area of responsibility as hired while working closely with cross-functional partners and the Regional Quality Organization to identify areas for improvement and drive continuous quality improvement initiatives throughout the organization.

RESPONSIBILITIES

• Serve as the primary point of contact for quality-related inquiries to stakeholders.
• Drives proactive customer communication and urgent issue resolution to exceed customer expectations.
• Participate in development and deployment of Regional and Global Quality standards, ensure deployment within area of responsibility.
• Develop and implement comprehensive quality management system best practices to ensure compliance with industry standards and customers’ expectations.
• Establish and maintain quality assurance processes and procedures for all aspects of product/service development, manufacturing, and delivery.
• Lead a team of quality assurance professionals, providing guidance, training, and support to ensure effective execution of quality assurance activities.
• Collaborate with cross-functional teams, including manufacturing, engineering, and service, to identify quality issues and implement corrective and preventive actions.
• Conduct regular audits and assessments of quality management systems and processes to identify areas for improvement and ensure compliance with regulatory requirements.
• Develop, maintain, and analyze quality data and metrics to track performance trends, identify root causes of quality issues, and develop strategies for improvement.
• Drive continuous improvement initiatives to enhance product/service quality, reduce defects, and improve customer satisfaction.
• Champion a culture of quality excellence throughout the organization, fostering collaboration, accountability, and a commitment to continuous quality improvement.

• Report out status of KPIs and corrective action plans in various meetings, including Site Leadership Reviews and Monthly Operation Reviews.

QUALIFICATIONS

Minimum Job Qualifications:

• BA, BS or equivalent experience in related field; advanced degree preferred.
• Minimum of 12 years of experience in quality, or a related field, with at least 7 years in a leadership or managerial role.
• Proven track record of developing and implementing quality management systems and processes in a manufacturing or production environment.
• Strong knowledge of quality assurance principles, methodologies, and tools, including statistical analysis, root cause analysis, and risk management.
• Experience leading cross-functional teams and driving continuous improvement initiatives.
• Excellent communication, leadership, and people skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Strong analytical and problem-solving skills, with the ability to analyze complex data, identify trends and patterns, and develop effective solutions.

• Certification in quality management (e.g., Six Sigma, Lean, ASQ) is a plus.

PHYSICAL REQUIREMENTS

• No Special Physical Requirements

ENVIRONMENTAL DEMANDS

• No Specific Environmental Demands

TRAVEL TIME REQUIRED

• Travel required, approximately 15%.