Job Description

Full-time, Exempt/Salaried

The Director of Life Enrichment is responsible for a broad range of programs and services that promote resident quality of life, enhance the image/marketability of the Village and improve the financial performance of the independent living business unit. Includes program development, planning, marketing and promotion, customer satisfaction and financial accountability for the volunteer program, chaplaincy program, and beauty salons village-wide, and the concierge, music, activity, special event and fitness programs for independent living. Also encompasses JKV involvement in and connection with community, educational and civic organizations to enhance program offerings at JKV and improve JKV’s image in the community. Ensures safe environment for residents, guests and associates. Supportive of the Village’s mission, values, and service/hospitality (PRIDE) expectations. Completes training as required by policy.

ESSENTIAL JOB FUNCTIONS

• Develops and implements operational plans for each program area, including annual goals, budget, program changes, satisfaction targets and marketing/promotional efforts.
• Oversees, develops, implements, and alters programs to meet the needs of residents and provides service offerings attractive to prospective residents. Utilizes Resident Council, advisory groups, surveys and other input to determine resident satisfaction and interest to continually adjust programs.
• Provides a variety of diverse, creative, fun and meaningful program options that address the seven dimensions of wellness, including social, intellectual, spiritual, emotional, physical, environmental and vocational needs and interests of residents.
• Ensures offerings are accessible for residents with varying levels of physical abilities and provides opportunities for people with disabilities (low vision, hard of hearing, physical limitations). Integrates programs for optimal overall offering and to maximize teamwork and synergy.
• Develops marketing, promotional and communication efforts to encourage resident excitement and participation in programs and meet revenue expectations. Utilizes Village media such as Touchtown, The Village Voice, JKtV, etc. to keep residents informed. Works closely with dining services on joint promotions and events. May include promotional efforts beyond JKV done in conjunction with marketing department.
• Develops annual operating and capital budgets, provides mid-year forecasts, and give input into longer-term operating and capital budget planning. Meets and maintains revenue expectations for revenue programs. Conducts periodic surveys of competition to determine appropriate pricing. Identifies opportunities to grow revenue consistent with overall Village priorities. Ensures all expense programs operate within budget constraints. Meets or exceeds annual budget goals.
• Ensures all programs/services adhere to applicable city ordinances, state licensure requirements and federal regulations and that appropriate and adequate documentation is maintained to support compliance.
• Works with various community groups such as community colleges, local schools, chamber, and civic groups to bring more programming to the JKV campus and to provide visible support to community initiatives and programs.
• Ensures safe and clean environment for residents and staff. Works with risk management to ensure all insurance requirements are met. Maintains close working relationship with maintenance and housekeeping for facility upkeep. Maintains equipment in good working order. Recommends facility/equipment replacement/improvement as part of capital plan for independent living and/or other business units.
• Ensures programs meet the needs of licensed facilities and their residents within resources of programs. Maintains close working relationship with administrators to ensure high levels of confidence in programs and ensure licensure and resident needs/expectations are met.
• Establishes policies, procedures and objectives for department.
• Interviews, selects and recommends to HR the hiring of department associates.
• Counsels department associates, as needed. Disciplines and recommends to HR the termination of associates when necessary, documenting and coordinating actions with HR. Sets performance goals, monitors and assesses performance of associates
• Maintains accurate associate attendance records.
• Provides effective leadership and management of quality, safety, risk management and compliance programs and initiatives that achieve measurable results to prevent and mitigate loss to the organization.
• Adheres to all safety regulations and requirements.
• Handles stress well and gets along with others within the workplace and with customers outside the department.
• Maintains acceptable standards of workplace conduct.

The responsibilities described above represent the primary responsibilities of the job. Other responsibilities may be assigned by the supervisor as warranted by business needs. The incumbent is expected to perform all assigned responsibilities

ESSENTIAL QUALIFICATIONS

Education:

• Bachelor’s degree from four-year college or university in Marketing, Public Relations, Business or a related field required.

Licenses/Certifications:

• A valid driver’s license is required.

Knowledge and Skills (required unless otherwise noted):

• Intermediate keyboarding skills are required.
• Intermediate knowledge of Microsoft Windows and PC applications such as Word, Excel and PowerPoint.
• Advanced level of promotional ability.
• Intermediate level of special events planning abilities.
• Advanced public speaking skills.
• Advanced customer service and conflict management skills.
• Intermediate financial management skills.
• Ability to represent the Village well in a public setting.
• Ability to work with older adults.
• Ability to read, analyze, and interpret technical journals, financial reports, and legal documents.
• Ability to write speeches and articles using original or innovative techniques or style.
• Ability to effectively present information to top management, public groups, and/or boards of directors.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to deal with a variety of abstract and concrete variables.
• Ability to learn the point-of-service (POS) system and scheduling software program(s).

Experience:

• Five years of management experience required.
• Five years of promotional planning and community relations required.
• Five years of experience working with senior adults preferred.
• Three years in special events planning preferred.

SPECIAL WORKING CONDITIONS

• Office setting – from quiet to bustling
• Exposure to heat and cold traveling to and from meetings on and off campus
• Activity, trade show and special event environment
• Occasional travel – could be tour bus, boat, bus or plane
• Required to drive own vehicle both on and off campus to attend meetings and events.
• All associates may be called upon to assist other departments in a declared emergency.

PHYSICAL AND MENTAL DEMANDS

The physical demands described below are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Standing and/or walking frequently.
• Sitting for most of the workday.
• Occasional use of fingers and hands to feel, write, or key using a keyboard.
• Occasional reaching with hands and arms.
• Occasional stooping, kneeling, climbing or balancing.
• Extensive speaking and hearing.
• Occasional lifting of materials weighing up to 25 pounds.

• Vision requirements: Close vision, distance vision, color distinction, peripheral vision, depth perception and ability to adjust focus.

SUPERVISION RECEIVED

Reports to VP of Senior Living

SUPERVISION GIVEN

Provides direct supervision to the concierge supervisor, lifestyles manager, chaplains, salon manager, and fitness manager.

EOE/D/V

Nicotine-Free & Drug Free Workplace

Post-offer background check and health screening required

Questions can be directed to careers@jkv.org