Job Description

The Director, Digital GTM is a strategic and results-driven leader responsible for shaping and executing the regional digital growth agenda for LACA region. This role drives market penetration, customer acquisition, retention, and revenue growth through the development and execution of scalable go-to-market and omnichannel digital strategies tailored to the region’s unique market dynamics.

The Director will lead cross-functional execution across marketing, product, operations, risk, technology, finance, compliance, and legal to deliver a seamless end-to-end digital customer experience. This role also plays a critical part in translating global digital capabilities into localized, market-relevant propositions while building and enabling a high-performing regional digital team.

Key Responsibilities

Digital Strategy & Go-to-Market Execution

• Develop and execute regional digital go-to-market strategies to accelerate customer acquisition, retention, engagement, and revenue growth.
• Own and manage key commercial levers for the digital channel, including revenue growth, profitability, pricing inputs, cost discipline, and conversion performance.
• Establish a clear regional digital roadmap aligned with global strategy and tailored to local customer needs, regulatory environments, and market conditions.

Customer & Market Growth

• Design and execute omnichannel customer acquisition and retention strategies, leveraging digital-first and assisted digital journeys.
• Lead customer and market preference assessments to identify growth opportunities and provide clear product-market fit insights to global product teams.
• Continuously optimize the digital funnel using data, experimentation, and performance analytics to improve acquisition, activation, and lifetime value.

Cross-Functional Leadership

• Partner closely with regional Retail leadership and collaborate across marketing, product, technology, operations, risk, finance, compliance, and legal to ensure integrated execution.
• Work with Compliance, Privacy, Legal, and Risk teams to manage regulatory considerations and relationships, ensuring digital initiatives are compliant and scalable.
• Lead and influence cross-functional teams to deliver against growth targets and strategic priorities.

Organization & Talent Leadership

• Lead and develop the regional digital organization, including hiring, onboarding, performance management, and capability building.
• Foster a culture of accountability, innovation, and customer-centricity while enabling teams to execute against strategic initiatives at pace.
• Act as a thought leader and change agent for digital growth within the region.

Partnerships & Market Enablement

• Support the formation and execution of strategic partnerships with regulators, ecosystem partners, and growth enablers to unlock market entry and expansion opportunities.
• Contribute to execution of market entry and scaling strategies, ensuring smooth implementation and sustainable growth.

Experience & Qualifications

• 12+ years of proven experience in digital growth, go-to-market, or commercial roles within financial services or payments, with strong regional market exposure.
• Demonstrated success in developing and executing customer acquisition, retention, and conversion strategies at scale.
• 7+ years of people and project leadership experience, including building and leading cross-functional or matrixed teams.
• Strong commercial acumen, with experience managing or influencing revenue growth, profitability, and cost control.
• Experience working effectively across functions such as marketing, product, technology, operations, risk, compliance, and finance.
• Track record of operating in regulated environments and partnering with legal/compliance teams in LACA.
• Data-driven mindset with the ability to translate insights into actionable growth strategies.
• Strong executive presence, communication, and stakeholder management skills.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Brazil specific benefits include:

• Medical (CarePlus) and dental (Privian) assistance: plans with no fixed contribution, with co-participation in consultations and exams
• Life insurance
• Food voucher
• Meal voucher

Other Details

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

#LI-KS1 #LI-Hybrid

Estimated Job Posting End Date:

08-31-2026

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.