General / Position Summary
The Director, Business Engagement & Technology, Lab Solutions will lead a global team responsible for the architecture, delivery, security, support, and continuous evolution of enterprise laboratory technology platforms – including laboratory Operational Technology (OT) such asinformation/cyber security, sensors, and IoT enabled lab environments-across all Vertexlabs and manufacturing shop floors This role serves as a senior technology and business partner, ensuring reliable, compliant, and scalable lab operations while advancing the future of the physical and digital laboratory.
Operating within highly regulatedGxPand SOX environments, the Director is accountable for operational excellence, financial stewardship, and risk management across a complex laboratory technology landscape, including ownership ofanapproximately $10M annual operating budget. In parallel, the role provides strategic leadership in identifying, piloting, and scaling innovative technologies—such as intelligent and agentic workflows, passive data capture from laboratory endpoints,IoT‑enabledenvironments, and wearable orsensor‑basedsolutions—to accelerate scientific outcomes and enablenext‑generationlab capabilities.
Key Duties & Responsibilities
Build and sustain strong,trust‑basedrelationships with senior business, quality, and DTE leaders, acting as a strategic partner with sustained impact on enterprise laboratory goals.
Lead, develop, andretaina highly effective Lab Engineering Support team, leveraging internal resources and external partners through a managed service provider model.
Ensure stable, secure, and compliant laboratory technology operations across both IT andOT environments by implementingindustry‑standardbest practices aligned with cyber security, ITSM, ITIL, and DTE system lifecycle standards.
Serve as the primary point of accountability for laboratory technology(including laboratory IT and OT systems)operatingwithinGxP‑and SOX‑regulatedenvironments, partnering closely with DTE Compliance, Cyber Security, Internal Audit, and Quality Assurance.
Own and manageanapproximately $10M operating budget, ensuring disciplined financial planning, forecasting, vendor management, and value realization across services and platforms.
Partner with business stakeholders across the enterprise to manage and prioritize service demand, balancing operational stability, risk, and strategic investment.
Oversee a portfolio of programs, projects, platform releases, and enhancements, ensuringhigh‑qualitydelivery, adherence to timelines, and alignment with business outcomes.
Establish, track, and communicate operational performance metrics,financial impact, and value drivers associated with laboratory technology investments.
Continuously enhance internal processes related to security, demand management, resource planning, project delivery, platform releases, and ongoing operational support.
Leadtechnology‑driveninitiatives that modernize the laboratory environment by evaluating and advancing emerging capabilities such as intelligent automation, agentic workflows, passive data capture,IoT‑enabledinstruments, and connected lab environments.
Translate innovation opportunities into pragmatic, compliant roadmaps that improve scientific productivity, operational efficiency, andlong‑termscalability.
Document and present complex technical issues, architectural options, and recommendations clearly to technical andnon‑technicalaudiences.
Manage strategic relationships with technology vendors and service providers to ensure performance, security, compliance, andlong‑termvalue.
Attract, develop, andretaintop talent; serve as a people manager with full accountability for performance management, talent development, and financial stewardship of assigned staff.
Required Education Level
Required Experience
Requires 10+ years of relevant experience, or an equivalent combination of education and experience.
Demonstrated leadership experience managingenterprise‑scaletechnology platforms and support organizations.
Proven experienceoperatingwithinGxP‑and SOX‑regulatedenvironments.
Experience leading complex programs, portfolios, and vendor ecosystems with financial accountability.
Required Knowledge / Skills
Strongsenior‑levelbusiness engagement and stakeholder partnership capabilities.
Deep understanding of enterprise technology operations, cyber security, IT service management, and system lifecycle practices.
Proven people leadership experience witha track recordof building and sustaininghigh‑performingteams.
Program, portfolio, demand, andfinancial managementexpertise
Excellent analytical,problem‑solving, communication, andexecutive‑levelpresentation skills.
Ability to balance operational stability with innovation in regulated environments.
Experience working across global,multi‑sitelaboratory organizations.
Experienceleveragingmanaged services and external partners at scale.
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Pay Range:
$198,000 - $297,000
Disclosure Statement:
The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role is eligible for an annual bonus and annual equity awards. Some roles may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
At Vertex, our Total Rewards offerings also include inclusive market-leading benefits to meet our employees wherever they are in their career, financial, family and wellbeing journey while providing flexibility and resources to support their growth and aspirations. From medical, dental and vision benefits to generous paid time off (including a week-long company shutdown in the Summer and the Winter), educational assistance programs including student loan repayment, a generous commuting subsidy, matching charitable donations, 401(k) and so much more.
Flex Designation:
Hybrid-Eligible Or On-Site Eligible
Flex Eligibility Status:
In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid work remotely up to two days per week; or select
2. On-Site work five days per week on-site with ad hoc flexibility.
Note: The Flex status for this position is subject to Vertex’s Policy on Flex @ Vertex Program and may be changed at any time.
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Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law. Vertex is an E-Verify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com
Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases and have made significant advancements in multiple chronic, life-shortening genetic diseases — cystic fibrosis, sickle cell disease and transfusion-dependent beta thalassemia — and continue to progress clinical and research programs in these diseases. We also have a robust clinical pipeline of investigational therapies across a range of modalities in other serious diseases where we have deep insight into causal human biology, including acute and neuropathic pain, APOL1-mediated kidney disease, IgA nephropathy, autosomal dominant polycystic kidney disease, type 1 diabetes, myotonic dystrophy type 1 and alpha-1 antitrypsin deficiency.
Our global HQ is in Boston, and we have research and development (R&D) sites and commercial offices worldwide.
Vertex is consistently recognized as one of the industry’s top places to work by Science Magazine, The Boston Globe, Boston Business Journal and the San Diego Business Journal. We have also earned a spot on TIME Most Influential Companies, TIME Best Inventions, and Fast Company Most Innovative Companies lists. Our research and medicines have received esteemed recognitions, including the Robert J. Beall Therapeutics Development Award, the Prix Galien, the Scrip Award and the Breakthrough Prize awards.
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