Job Description

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

Director of IT & Security Operations

The Director of IT and Security Operations is a strategic leader responsible for ensuring operational excellence across IT infrastructure, cloud services, and security operations. This role oversees day-to-day IT and cybersecurity functions, manages help desk escalations, drives technology and security projects, and ensures the reliability, security, and compliance of enterprise systems. The ideal candidate will have deep expertise in Microsoft 365 and Azure environments, combined with strong knowledge of security frameworks and operational best practices.

Key Responsibilities:

• Operational Leadership:
• Oversee IT and security operations, including infrastructure, cloud services, and end-user support.
• Ensure high availability, performance, and security of Microsoft 365 and Azure platforms.
• Establish and enforce IT and security policies, standards, and best practices.
• Security Oversight:
• Lead security operations, including monitoring, incident response, and vulnerability management.
• Implement and maintain compliance with regulatory requirements and security frameworks (e.g., NIST, ISO 27001).
• Collaborate with risk management teams to assess and mitigate technology risks.
• Team Management:
• Lead and mentor IT and security operations staff, fostering a culture of accountability and continuous improvement.
• Manage help desk escalations and ensure timely resolution of critical issues.
• Project Oversight:
• Direct and prioritize IT and security projects aligned with business objectives.
• Collaborate with stakeholders to define requirements, timelines, and deliverables.
• Vendor & Budget Management:
• Manage relationships with technology and security vendors and service providers.
• Develop and monitor IT and security operational budgets, ensuring cost efficiency.

Key Qualifications:

• Bachelor’s degree in Information Technology, Cybersecurity, Computer Science, or related field (Master’s preferred).
• 8+ years of progressive IT experience, including 3+ years in a leadership role with security responsibilities.
• Expertise in Microsoft 365 administration and Azure cloud services.
• Strong understanding of ITIL principles, security operations, and compliance frameworks.
• Excellent communication, leadership, and problem-solving skills.

Preferred Skills

• Certifications such as Microsoft Certified: Azure Administrator, Azure Solutions Architect, CISSP, CISM, or ITIL.
• Experience with automation tools and scripting for operational efficiency.
• Familiarity with enterprise security frameworks and risk management.

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

· Competitive benefits package, including medical, dental, vision, and life insurance

· 401k match

· Unlimited vacation time*

· Paid sick time

· 10 Holidays including your Birthday and a Floating Holiday!

· Healthy Lifestyle reimbursement

· Amazon Prime reimbursement

· 40 Hours for Volunteer Time

· Paid parental leave

· Reimbursement for ongoing education and certifications

· Learning and development programs

*Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time

team members are provided 10 vacation days.

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.