At NorthBay Health, the Director of IT Program Management provides strategic leadership and operational oversight for the IT project portfolio across NorthBay Health’s integrated healthcare system. Reporting to the AVP, IT Applications and working closely with leadership across all IT service lines, this role ensures that all technology initiatives – clinical, business and infrastructure – are delivered on time, within scope, and aligned with organizational priorities and NorthBay Health’s Mission, Vision, and Values. This individual plays a critical leadership role in the successful governance of projects, allocation of resources with consideration to capacity and skills, and delivery of complex, cross-functional healthcare IT projects. This individual leads a team of project managers of various experience levels and mentors analysts, engineers and others in the successful adoption of project management standards and processes. This role requires deep healthcare domain knowledge, strategic thinking, and strong communication skills to manage stakeholder expectations at all levels.
PRIMARY JOB DUTIES
1.Lead the planning, execution, and delivery of large-scale healthcare IT initiatives (e.g., Epic EHR implementation, technology upgrades, clinical transformation, regulatory compliance, or enterprise technology rollouts) from initiation through closure.
2.Oversee the complete IT project portfolio, including demand intake, prioritization, resource alignment, and status reporting.
3.Partner with Senior Leaders across clinical, operational, and administrative domains to translate organizational strategy into actionable project roadmaps.
4.Monitor project performance and provide escalation support for complex, high-visibility initiatives such as EHR, ERP, cybersecurity, infrastructure and digital health implementations.
5.Ensure portfolio transparency through dashboards, KPIs, and standardized reporting for executive leadership and governance committees.
6.Proactively identify risks, dependencies, and capacity constraints; execute strategies to optimize throughput and value delivery.
7.Lead, mentor, and develop a team of project managers, including senior and junior-level staff. Conduct regular coaching, performance evaluations, and professional development planning.
8.Establish and ensure adherence to project management standards, methodologies, templates and best practices. Maintain and evolve the IT project management framework, incorporating Agile, waterfall, and hybrid approaches as appropriate.
9. Support formal governance processes, including project intake, business case development, prioritization, and approval workflows.
10.Promote strong stakeholder engagement and ensure communication plans are effective, timely and audience-appropriate.
11. Drive continuous improvement efforts through post-implementation reviews, process optimization, and lessons-learned activities.
12.Foster a culture of collaboration, accountability, and customer service excellence within the IT project management team.
13. Champion equitable workload distribution, skills development, and succession planning.
14.Champion standard project and portfolio management methodologies, tools, and templates ensuring quality and consistency across all projects. Lead knowledge-sharing initiatives and help build project management competencies across IT service lines
15.Conduct contract reviews, vendor negotiations and monitors vendor and 3rd party service level commitments.
16.Other duties as assigned.
Education: Bachelors in Information Technology, Business Administration, Healthcare Administration, ore related field required, Masters degree preferred.
Licensure/Certification: PMP, PMI-ACP, or other relevant project management certification required. Epic certifications highly preferred.
Experience: Minimum of 8 years’ of IT project management experience and cross-functional team leadership, including leading large, complex projects within healthcare systems. Demonstrated experience managing enterprise portfolios and navigating governance processes.
Skills: Requires excellent communication and presentation skills. Must demonstrate organizational agility and political acumen. Core competencies include strategic project portfolio oversight, complex project execution, mentorship, team leadership and stakeholder relationship management.
Interpersonal Skills: Demonstrates the True North values. The True North values are a set of value-based behaviors that are to be consistently demonstrated and role modeled by all employees that work at NorthBay Health. The True North values principles consist of Nurture/Care, Own It, Respect Relationships, Build Trust and Hardwire Excellence.
Hours of Work: Normally works eight-hour day. Hours will vary according to work demands and project requirements.
Compensation $200k to $215k based on years of experience doing the duties of the role. This position is bonus eligible.
At NorthBay Health, we are guided by our values: Nurturing Care; Own It; Respect; Build Trust; and Hardwire Excellence. These principles lead us to our TRUE NORTH and inspire us to provide exceptional care.
These values serve as the foundation of everything we do, guiding us to deliver individualized care with integrity and accountability. We are committed to fostering a culture of collaboration, where every team member is valued and empowered to contribute their best to the health and well-being of those we serve.
This is an exciting time to join NorthBay Health.
As an independent, nonprofit health system north of the San Francisco Bay Area, in the Napa/Solano Region, we are expanding our footprint across Solano, Yolo, and Napa counties to meet the evolving needs of our communities. With two acute-care hospitals—including a Level II Trauma Center and a modern maternity unit with a Level III Neonatal Intensive Care Unit (NICU)—along with a comprehensive cancer center, multiple urgent care facilities, and a growing network of primary and specialty clinics, we are investing in the future of care across the region.
NorthBay Health we are home to advanced clinical programs and nationally recognized cardiovascular, neuroscience, and orthopedic services, as well as comprehensive surgical and outpatient specialties. Our commitment to excellence is reflected in our Magnet with Distinction designation for nursing (one of only 12 organizations nationwide) and recognition from U.S. News & World Report as “High Performing” in multiple clinical areas, including maternity care, heart failure, and stroke. NorthBay Medical Center has earned the High Performing designation in maternity care for four consecutive years.
As the only locally governed health system in the region, we remain deeply rooted in our communities while growing into a trusted regional healthcare leader. If you are seeking meaningful work, collaborative teams, and the opportunity to help shape the future of healthcare in Northern California, you will find it at NorthBay Health.
Join us with our commitment to excellence, to achieve our vision to be the trusted healthcare partner of choice for the communities we serve.
To learn more about NorthBay Health's benefits, diversity statement and community please visit https://www.northbay.org/careers/
NorthBay Health is a locally based, nonprofit health care organization serving Solano County since 1960.
Our health system includes two hospitals: NorthBay Medical Center in Fairfield and NorthBay VacaValley Hospital in Vacaville; a 100-provider primary and specialty care medical group; the NorthBay Cancer Center; and a medical fitness center, Active Wellness Center at NorthBay Health.
NorthBay Healthcare is a member of the Mayo Clinic Care Network.
Our mission is to improve the wellbeing of our communities by providing conveniently accessible high-quality care.
The 132-bed NorthBay Medical Center is Solano County’s most comprehensive hospital. It includes a Level II Trauma Center, maternity services and a neonatal intensive care unit and has a "Baby Friendly" designation (www.babyfriendlyusa.org). It is the only civilian hospital in the county capable of performing open heart surgery. The hospital is an accredited Chest Pain Center with PCI, a Stroke Center, and a designated STEMI Receiving Center.
NorthBay VacaValley Hospital in Vacaville is a 50-bed facility built in 1987. The hospital offers 24-hour emergency care, intensive care, acute care, and sophisticated surgical and diagnostic services. The Vacaville campus hosts the Joint Replacement Program, NorthBay Wound Care and Outpatient surgery at the NorthBay Surgery Center.
In 2016, the NorthBay Wellness Center opened on the campus. It includes the NorthBay Cancer Center, the fitness center and Cardiac Rehabilitation.
There are three Center for Primary Care facilities, two in Fairfield and one in Vacaville, and numerous specialty care offices in both cities.
For complete details on our services, visit NorthBay.org.
