Job Description

Director – IT Product Solutions

Essential Duties and Responsibilities:

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.

• Team Leadership and Management:
• Provide strong leadership to a team of business analysts, including setting clear expectations, providing guidance, and fostering a collaborative and innovative work environment.
• Recruit, hire, onboard, and train new individual contributors as needed.
• Conduct performance evaluations, provide constructive feedback, and mentor team members to enhance their skills and career growth.
• Strategic Planning:
• Collaborate with senior leadership to understand the organization's technology strategy and translate it into actionable goals for the business analyst team.
• Align the activities of the business analyst team with the company's overall technology roadmap.
• Project Management:
• Oversee the planning, execution, and delivery of technology projects that require business analysis expertise.
• Ensure that project scopes, requirements, and objectives are well-defined and clearly communicated to all stakeholders.
• Monitor project progress, identify potential risks, and develop mitigation strategies to keep projects on track.
• Requirements Analysis:
• Work closely with business stakeholders, users, and subject matter experts to gather, analyze, and document detailed business and functional requirements for technology initiatives.
• Ensure that requirements are well-documented, clear, and aligned with the overall project goals.
• Process Improvement:
• Identify opportunities for process improvement within the technology organization and across business units.
• Collaborate with business analysts to develop and implement streamlined processes and best practices for requirements gathering, analysis, and documentation.
• Stakeholder Communication:
• Act as a bridge between technology teams and business stakeholders, ensuring effective communication and understanding between the two groups.
• Present findings, project updates, and recommendations to executive leadership and other relevant internal and external stakeholders.
• Quality Assurance:
• Implement quality assurance practices to ensure that requirements are accurate, complete, and meet the needs of the business.
• Develop and oversee testing strategies to validate that technology solutions meet the defined requirements.
• Change Management:
• Facilitate change management activities related to technology projects, ensuring that users and stakeholders are prepared for and comfortable with the changes being implemented.
• Technical Knowledge:
• Maintain a strong understanding of the organization's technology landscape, including relevant tools, platforms, and industry trends.
• Stay up-to-date with advancements in technology and business analysis methodologies.
• Collaboration and Cross-Functional Engagement:
• Collaborate with other technology teams, such as development, QA, and project management, to ensure seamless coordination and integration of business analysis activities.
• Budget and Resource Management:
• Manage the budget and resources allocated to the business analyst team, ensuring efficient utilization of resources and alignment with strategic goals.
• Documentation and Reporting:
• Maintain accurate and organized documentation related to requirements, project plans, and other relevant artifacts.
• Provide regular status updates and reports to executive leadership and other stakeholders.
• Sales Support:
• Provide support to the sales process as it relates to the Managed Services Delivery Platform
• Participation in both RFP narrative response and presence in oral presentations.

Minimum Knowledge, Skills, and Abilities required:

• Bachelor’s degree (or equivalent work experience) in a technology related field
• 10+ years of relevant industry and role experience
• 5+ years of experience working in and/or supporting a Managed Services environment.
• ServiceNow Design Experience and Expertise
• ITIL Foundations Certification is recommended. ITIL Design, Transition, Operations, and CSI are a plus.
• Can define problems, collect data, establish facts, and draw valid conclusions to benefit the organization and maintain client satisfaction.
• Excellent communication skills with the ability to interact effectively with others, which could include multiple levels of management and external clients and vendors.
• Must be able to work with and lead a geographically dispersed team.

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