Job Description

Director, Global IT Hardware Provisioning

(Onsite 5X per Week)

The Director, Global IT Hardware Provisioning is responsible for leading and managing global hardware provisioning operations across all Advantage locations and a team of IT Hardware Provisioning Specialists at an onsite location. This role oversees the day-to-day operations of hardware provisioning activities worldwide, including imaging, configuration, deployment, and lifecycle management of end user devices and infrastructure equipment across all regions. The Director establishes and continuously improves global operational processes and standard operating procedures to ensure consistent, high quality service delivery across geographies.

Additionally, this role owns the annual forecast budgeting process for global hardware provisioning, aligning resource planning and procurement strategies with organizational technology roadmaps and business objectives enterprise wide.

About the Company

The Company is one of North America’s leading sales and marketing agencies, specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of consumer-packaged goods. We support a broad range of trade channels and partner closely with our clients to deliver solutions that drive performance and growth.

Take this opportunity to join a growing organization and build your career while working with talented teams across technology and business functions.

What We Offer

• Full‑Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Training and Career Development
• Generous Paid Time‑Off

Responsibilities

• Provide daily leadership, direction, and mentorship to a globally distributed team of 2 to 7 IT Hardware Provisioning Specialists supporting all Advantage locations, including assigning workloads, monitoring performance, and conducting regular one-on-one and team meetings to ensure alignment with departmental goals across regions.
• Oversee all global hardware provisioning operations across Advantage locations, including the imaging, configuration, deployment, tracking, and decommissioning of end-user computing devices and peripheral equipment to meet service-level agreements and organizational standards enterprise-wide.
• Develop, document, and continuously improve standard operating procedures, workflows, and quality-control processes for global hardware provisioning to drive operational efficiency, consistency, and scalability across all Advantage locations.
• Own the annual forecast budgeting process for global hardware provisioning across all Advantage locations, including projecting equipment refresh cycles, procurement costs, staffing needs, and capital expenditure requirements enterprise-wide, and present budget recommendations to senior leadership for approval.
• Coordinate with IT procurement, global vendor partners, and supply-chain stakeholders across regions to ensure timely availability of hardware inventory worldwide, negotiate service Coordinate with IT procurement, global vendor partners, and supply-chain stakeholders across regions to ensure timely availability of hardware inventory worldwide, negotiate service agreements with global and regional providers, and resolve escalated fulfillment or quality issues across all Advantage locations.
• Monitor and report on key performance indicators such as provisioning turnaround time, asset accuracy, and team utilization, and implement corrective actions to address gaps or emerging operational risks.
• Manage the full employee lifecycle for direct reports, including hiring, onboarding, performance evaluations, coaching, professional development planning, and, when necessary, administering corrective action in accordance with company policies.
• Serve as the primary global escalation point for complex hardware provisioning issues across all Advantage locations, collaborating with cross-functional IT teams, regional facilities management, and business stakeholders worldwide to resolve incidents and support organizational initiatives.

Qualifications

• 4 to 6 years’ experience in relevant field (IT Operations, Hardware Provisioning, or end user computing experience preferred.)
• Bachelor’s degree or equivalent experience (bachelor’s degree in information technology, computer science, business administration, or related field preferred)
• IT hardware lifecycle management, including procurement, imaging, configuration, deployment, asset tracking, and decommissioning of end-user computing devices and peripherals.
• People management and team leadership, including workload planning, performance coaching, and professional development in a technical operations environment.
• Process design and continuous improvement methodologies applied to IT service delivery workflows, including documentation of standard operating procedures.

Job Will Remain Open Until Filled

Responsibilities

The Company is one of North America’s leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Responsibilities

• Lead and manage a globally distributed team of hardware provisioning specialists by assigning workloads, monitoring performance, and conducting regular team interactions to ensure alignment with objectives

• Oversee global hardware provisioning operations including imaging, configuration, deployment, tracking, and decommissioning of end user devices and equipment

• Develop, document, and continuously improve standard operating procedures, workflows, and quality control processes to drive efficiency and scalability

• Own the annual budgeting and forecasting process for hardware provisioning including equipment refresh cycles, procurement costs, staffing needs, and capital requirements

• Partner with procurement, vendor, and supply chain stakeholders to ensure hardware availability and resolve fulfillment or quality issues

• Monitor operational performance through key metrics and implement corrective actions to address gaps and risks

• Manage the full employee lifecycle for direct reports including hiring, onboarding, performance management, coaching, and development

• Serve as the escalation point for complex provisioning issues by collaborating with IT teams, facilities, and business stakeholders to resolve incidents and support initiatives

Qualifications

• Education Requirements: Bachelor’s degree (Bachelor’s degree in information technology, computer science, business administration, or related field preferred)

• Experience Requirements: 4–6 years experience in relevant field (IT operations, hardware provisioning, or end user computing experience preferred)

• Travel requirement: Some travel expected

Supervisor Responsibility

• Direct Reports: Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources

• Indirect Reports: May delegate work of others and provide guidance, direction and mentoring to indirect reports

Required Knowledge and Skills

• Knowledge of IT hardware lifecycle management including procurement, configuration, deployment, and decommissioning

• Experience leading technical teams and managing performance and development

• Ability to design and improve operational processes and workflows

• Financial planning and budget forecasting experience

• Ability to manage vendor relationships and supply chain coordination

• Strong analytical and problem solving skills

• Ability to manage global operations and cross functional stakeholders

• Strong communication and organizational skills

Environmental & Physical Requirements

Office / Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically, requires the ability to sit for extended periods of time (66%+ each day), ability to hear telephone, ability to enter data on a computer and may require the ability to lift up to 10lbs.

Field Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment, which may include working in variable temperatures such as refrigerated areas, freezer sections and deli/bakery areas. The position typically requires the ability to spend 66%+ hours each workday performing the following activities: Engage in considerable physical activity, ability to lift, push and pull up to 50 pounds, stand on feet for long periods of time, use consumer goods products, prepare, and serve food and beverages safely as appropriate for the product demonstration.

Additional Information Regarding Job Duties

Job duties include additional responsibilities as assigned by one’s supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job positions, or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by law.