Job Description

About Vantage

Vantage powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Enterprise Technology Department

The Enterprise Technology department operates as part of the IT function, alongside AI, Cybersecurity, Process & Governance, and Enterprise Strategy & Delivery. Within Enterprise Technology, IT Engineering supports Infrastructure, Network, Service Desk, and IT Service Delivery teams by implementing engineering practices, automation capabilities, operational processes, and tools that help the department deliver reliable services.

The Enterprise Technology Department delivers enterprise-grade infrastructure, networking, end-user services, and service delivery capabilities that support Vantage's global operations. The IT Engineering organization contributes to this mission by executing department priorities, implementing automation and service management practices, and supporting operational consistency across Enterprise Technology. The team collaborates with Infrastructure, Network, Service Desk, and IT Service Delivery functions to improve reliability, efficiency, and service outcomes while aligning to established Enterprise Technology standards and priorities.

IT Engineering Team

The IT Engineering team supports Enterprise Technology by implementing the frameworks, processes, automation platforms, and collaborative tools that help IT teams operate more effectively. The team focuses on execution, operational enablement, service management support, configuration and asset intelligence, infrastructure automation, and consistent engineering practices within the IT Engineering scope.

Position Overview

This role can be based in Denver, CO following our flexible work policy (3 days in-office, 2 days flexible).

The Director, IT Engineering, Global leads the IT Engineering department within Enterprise Technology and is responsible for executing established technology priorities, delivering engineering initiatives, and supporting reliable IT service delivery. This role emphasizes implementation, operational execution, automation, service management support, and measurable departmental results. The Director partners with Infrastructure, Network, Service Desk, and IT Service Delivery teams to implement scalable, secure, and supportable solutions aligned to Enterprise Technology direction and business needs.

Essential Job Functions

• Lead the execution of IT Engineering priorities, initiatives, and delivery plans within Enterprise Technology.
• Implement automation and standardization initiatives to improve departmental efficiency, consistency, and risk reduction.
• Support ITIL-based service management, configuration management, and operational metrics for IT Engineering-supported services.
• Execute work in alignment with established security, regulatory, and governance requirements.
• Develop and mentor a high-performing IT Engineering team supporting multiple regions.
• Partner with cross-functional teams to implement IT Engineering solutions that integrate with existing Enterprise Technology services.
• Collaborate with Service Delivery and IT Construction teams during new site activations and infrastructure deployments.

Duties

• Manage end-to-end lifecycle of IT engineering projects, including planning, design, implementation, and support.
• Establish KPIs and reporting mechanisms to measure performance and reliability.
• Maintain documentation and enforce change management processes.
• Implement operational controls, reporting routines, and audit support processes within the IT Engineering scope.
• Support the adoption of ITIL best practices, including incident, problem, and change management, through engineering tools, processes, and enablement.
• Maintain CMDB and asset intelligence capabilities used by Enterprise Technology teams.
• Implement operational dashboards, reporting routines, and KPI measurement systems for IT Engineering services and initiatives.
• Maintain team communication routines, collaboration practices, and knowledge resources that support IT Engineering delivery.
• Build and maintain Infrastructure as Code capabilities and automation pipelines.
• Integrate operational tools and automate workflows across platforms.
• Apply established infrastructure standards, engineering practices, and reference patterns in IT Engineering deliverables.
• Provide capacity and utilization inputs to support infrastructure planning and operational decision-making.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience preferred.
• Experience leading IT engineering delivery teams in multi-site organizations, ideally in data center or critical infrastructure environments.
• Proven track record managing engineering projects, departmental delivery plans, and cross-functional implementation efforts.
• Strong knowledge of IT engineering practices, cloud platforms (Azure, M365), automation frameworks, and ITIL-based service management.
• Experience with ITSM tools (preferably ServiceNow), including Incident, Request, and Change management in a global enterprise.
• Strong understanding of cybersecurity, compliance, and regulatory requirements relevant to IT operations.
• Excellent written and oral communication skills in English, with the ability to convey technical information clearly to non-technical stakeholders and leadership.
• Ability to lead and motivate a team, fostering a positive and productive work environment, and promoting collaboration and teamwork.
• Strong problem-solving and analytical skills, with the ability to identify and resolve complex technical issues.
• Demonstrated commitment to continuous learning and professional development in emerging technologies and best practices.
• Advanced certifications (e.g., ITIL, PMP, Azure Solutions Architect, CISSP) are advantageous.
• Ability to effectively prioritize and execute tasks in a high-pressure environment, managing multiple competing priorities.
• Experience working with service providers and vendors in an international context, demonstrating cultural awareness and adaptability.
• Ability to work under limited supervision, both independently and within a team environment, demonstrating self-motivation and initiative.
• Ability to execute within established Enterprise Technology strategy, standards, and governance while delivering measurable IT Engineering outcomes.
• Travel is expected to be less than 20%.

Physical Demands and Special Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects; reach with hands and arms; climb stairs; balance; stoop or kneel; talk and hear. The employee must occasionally lift and/or move up to 25 pounds.

Additional Details

• Salary Range: $185,000-200,000 Base + Bonus (this range is based on Colorado market data and may vary in other locations)
• This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
• Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown.

#LI-Hybrid #LI-CM1

We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.

Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.

Vantage is an Equal Opportunity Employer.

Vantage does not accept unsolicited resumes from search firm agencies. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of Vantage.