Job Description

The Director, Issue Validation Quality Control (QC), will lead a team of audit professionals responsible for executing risk-based quality control reviews and providing independent challenge of IAG’s issue validation activities. The role will oversee and perform the independent assessment of IAG validation procedures, supporting evidence, and testing effectiveness to confirm well-supported issue closure conclusions in accordance with IAG’s Charter, Policies & Procedures (P&P), Institute of Internal Auditors (IIA) Standards, and applicable regulatory expectations. Through targeted reviews, identification of emerging trends, and continuous improvement initiatives, the role will strengthen IAG validation practices. This role is key to advancing IAG’s aspiration to be a world-class audit function.

• Lead the development, execution, and continuous improvement of IAG’s Issue Validation QC program, establishing a risk-based approach to assessing the rigor, consistency, and completeness of IAG issue validation activities.
• Design, oversee and perform independent quality control reviews of issue validation work, including validation plans, testing procedures, supporting evidence, documented conclusions, closure recommendations, and operational execution.
• Determine whether IAG validation procedures appropriately address the underlying risk(s) and root cause, corrective action commitments, sustainability of remediation, and the effectiveness of controls implemented to mitigate issue related risks.
• Challenge insufficient IAG validation evidence, unsupported conclusions, weak and inadequate validation testing, and inappropriate issue closure conclusions; oversee timely resolution and escalation of QC observations.
• Establish and maintain Issue Validation QC methodology, review criteria, sampling approaches, documentation expectations, and performance measures aligned with IAG standards and applicable regulatory expectations.
• Analyze QC results to identify recurring IAG validation deficiencies, root causes, and opportunities to improve issue validation execution and the reliability of IAG issue closure conclusions.
• Partner with Issue Management, audit teams, Audit Methodology, and Professional Development to clarify validation requirements, provide feedback, and develop targeted guidance and training based on QC results.
• Provide clear, actionable reporting to senior management and relevant governance committees on QC coverage, outcomes, trends, exceptions, remediation progress, and areas requiring management attention.
• Support internal and external assessments and regulatory examinations involving issue validation practices, including evidence preparation, readiness activities, and presentation of QC processes and results as needed.
• Monitor industry practices, IIA standards, and relevant regulatory guidance to identify enhancements to the Issue Validation QC framework.
• Support and participate in cross-functional initiatives within Professional Practices and IAG to strengthen issue governance, validation discipline, and sustainable remediation.
• Lead, coach, and develop issue validation QC colleagues, promoting sound judgment, effective challenge, consistent execution, and a culture of accountability.
• 7+ years of experience in internal audit, issue management, issue validation, risk management, assurance advisory, or public accounting; financial services, banking, or capital markets experience preferred.
• Bachelors degree or advanced degree in Accounting, Finance, Business Administration, or a related field, or equivalent experience.
• Internal Audit, Assurance, Risk, or Accounting professional certification (CIA, CPA, CISA, CRCM, or equivalent)
• Direct experience evaluating and validating corrective action implementation, issue remediation evidence, validation testing, and the quality of issue closure conclusions.
• Strong knowledge of IIA standards and regulatory and financial industry guidance relevant to Internal Audit, issue management, and remediation validation.
• Excellent written and oral communication skills, including the ability to articulate constructive challenge and present findings in a compelling manner to senior stakeholders; strong project management skills.
• Strong analytical and problem-solving skills, including assessing evidence sufficiency, identifying root causes and trends, and translating QC results into practical recommendations for improvement.
• Demonstrated people leadership experience and ability to coach, develop, and lead teams while maintaining independent, risk-based judgment.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.