Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

The Internal Audit department adds value to Hard Rock, Inc., Hard Rock Cafes, Seminole Hard Rock Support Services, and Hard Rock Digital (collectively “Hard Rock”) by helping ensure assets are safeguarded, transactions are properly authorized and recorded, financial information is complete and accurate, and processes are efficient. The Director of Internal Audit – Internal Controls and Workday provides strategic and operational leadership for the design, implementation, and continuous improvement of a common control framework that enables consistent, scalable, and compliant business processes across Hard Rock’s multi-jurisdictional casino gaming operations and related lines of business, including hotels and cafés.

In this role, the Director oversees the implementation and governance of the common control framework, including control standards, control ownership, documentation, training, monitoring, and reporting. The Director also oversees controls and process integrity within Workday (e.g., security, business process configuration, roles-based access, segregation of duties, change management, and key interfaces) to support regulatory compliance, financial reporting integrity, and efficient operations. The Director partners with business and technology leaders to identify and remediate control gaps, drive sustainable process improvements, and support audits, investigations, and special projects as needed, with particular focus on meeting multi-jurisdictional gaming regulatory expectations and examination readiness.

SUPERVISORY

The Director of Internal Audit – Internal Controls and Workday receives administrative direction from the Vice President of Internal Audit – Hard Rock and provides functional leadership and oversight to Internal Audit Managers and team members supporting internal controls, the common control framework, and Workday controls/processes across Seminole Hard Rock Support Services, Hard Rock Digital, and Cafes, Hotels, and Franchises. The Director coordinates with process owners, technology partners, and property leadership to implement consistent control expectations while accounting for jurisdiction-specific regulatory standards (e.g., gaming commission requirements, licensing conditions, internal control submissions/approvals, and audit/examination protocols) and ensuring timely incorporation of regulatory changes into control design and operation.

ESSENTIAL FUNCTIONS:

(These functions are intended as a general illustration of the work performed in this job classification and are not all-inclusive for this position)

• Provide exceptional service to internal customers and work collaboratively with stakeholders across gaming, hotel, and café operations.
• Recruit, train, motivate, and evaluate the performance of Internal Auditors, Senior Internal Auditors, and Internal Audit Managers.
• Lead the enterprise implementation and ongoing governance of a common control framework across gaming, hotels, and café operations, including definition of control standards, minimum control requirements, and documentation expectations.

Partner with business and technology leaders to design and maintain standardized process flows and control activities, balancing enterprise consistency with jurisdictional regulatory requirements.

• Maintain a jurisdictional regulatory requirements inventory and mapping to the common control framework (including identification of where controls must be localized), and coordinate with compliance/legal and property leaders to validate regulatory interpretations and expectations.
• Drive examination readiness by establishing evidence and documentation standards aligned to gaming regulators and other oversight bodies, coordinating responses to regulatory inquiries, and supporting on-site/remote examinations and periodic control attestations as required.
• Establish a regulatory change management process to monitor changes in applicable laws, regulations, and technical standards; perform impact assessments; and ensure timely updates to control design, Workday configuration/process controls, training, and documentation.
• Establish and maintain control monitoring and testing approaches (e.g., control self-assessments, targeted testing, and continuous monitoring where appropriate), and report control performance and remediation progress to leadership.
• Supervise and review work performed by Internal Audit Managers and team members supporting internal controls and Workday, and promote high-quality control documentation, evidence standards, and issue validation.
• Oversee Workday change governance (e.g., configuration changes, security changes, and integration updates), including risk assessment, testing expectations, approvals, and post-implementation validation.
• Investigate discrepancies and opportunities identified, and effectively communicate the results to the Vice President of Internal Audit – Hard Rock and management through verbal and written communication.
• Liaise with management, regulators, and internal/external assurance providers regarding control framework expectations, Workday controls, required submissions/approvals, periodic reporting, and remediation of identified issues.
• Maintain accurate records and files pertaining to assignments performed.
• Attend and participate in professional group meetings and continuing education.
• Maintain professional certifications required for the position.
• Maintain an awareness of changes in gaming regulations and related regulatory guidance, assess impacts to processes and controls, and coordinate timely updates to the control framework, policies/procedures, and property-level control requirements.
• Develop, maintain, and socialize control framework documentation (e.g., control standards, process narratives, risk/control matrices, and key control evidence requirements), including Workday process and security documentation as applicable.
• May conduct special studies for management, such as those required to discover the mechanics of detected fraud and to recommend controls for fraud prevention.
• Perform related duties as assigned by the Vice President of Internal Audit – Hard Rock.
• Plan, direct, coordinate, and review the work of team members; assign work activities, projects, and programs; review and evaluate work products, methods, and procedures; ensure guest service; and meet with team members to identify and resolve problems.
• Select, train, motivate, and evaluate team members; provide team member training; work with team members to correct deficiencies; and implement discipline as appropriate.
• Attend and participate in professional group meetings, and maintain awareness of new trends and innovations in the fields of analytics and workforce administration.

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

(Related education and experience may be interchangeable on a year-for-year basis)

BS or BA in accounting, finance, business management, information systems, or other related field. An MBA is a plus. At least seven (7) years of experience in internal controls, audit, accounting, finance, risk management, or information technology-related fields is required, with at least three (3) years in internal audit or an internal controls/assurance leadership role. Multi-jurisdictional gaming and/or hospitality experience is preferred. Certified Internal Auditor, Certified Public Accountant, and/or Certified Information Systems Auditor is required. Experience with Workday (or similar ERP/HCM platforms) controls, business process governance, or GRC/control framework implementation is strongly preferred.

ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):

• Must be twenty-one (21) years of age.
• Must successfully pass drug screening.
• Must possess and maintain a valid driver’s license within the assigned state of employment.
• Must successfully pass background checks and be able to obtain gaming work permits/licenses in jurisdictions where Hard Rock has operations.
• Must be organized and detail-oriented, have good verbal and written communication skills, and the ability to multitask and prioritize assignments.
• Must be proficient with personal computers, Excel, Word, and PowerPoint.
• Knowledge of Alteryx, IDEA, and Optro software is preferred.
• Knowledge of gaming regulations and internal controls, including multi-jurisdictional experience, is required; knowledge of common control frameworks and Workday security/business process controls is preferred.
• Advance knowledge of Generally Accepted Auditing Standards (GAAS) and Generally Accepted Accounting Principles (GAAP) is required.

ABILITY TO:

• Research, analyze, comprehend, and act upon information and be aware of the business environment to effectively manage areas of responsibility.
• Ability to set clear direction for the department to ensure the successful execution of the strategic plan
• Ability to apply different and novel ways to deal with organizational problems and opportunities.
• Observe and direct the actions of subordinates.
• Make unpopular and/or difficult decisions that benefit the organization in the short and long term.
• Be a strategic, analytical, ethical, and effective motivator.
• Skill in developing successful working relationships with senior management, peers, and subordinates within the department and outside of the department.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted during work.
• Skill in coaching and developing others’ skills and competencies by planning effective development activities and providing staff with clear direction and line-of-sight in regards to their respective roles in achieving the business strategy.
• Travel at least 15% of the time.